Burger King — Restaurant in Maryland

We ordered 2 Big Fish,(hahaha, smaller than a burger) and 2 Original Chicken Sandwiches, and 2 medium fries. Got a large bag, rather heavy, so assumed had all our food. We got about 2 blocks away and discovered we were missing the fish sandwiches. Returned to restaurant and went thru drive thru again. The girl at window giving food, apologized. And wemt to get sandwiches. A Manager came over and said HE gave us 2 bags of food. And He did not give us our food. Then said She gave us 2 bags. No, she did not, and she said she did not give us 2 bags, only one. Manager proceeded to start yelling at employees, all of them, grabbed our reciept, said he didnt believe us. Then told us to wait. Came and all but threw the bag at us. And he walked away. We were...

On my way home from work, thought I would run to the drive-thru but the line was way too long. I decided to run in and grab a quick happy meal and chicken sandwich for my ride home. It took a few minutes to be waited on due to the fact they were busy and probably short-staffed . After reading my order and getting my drink from the self-serve Coke machine, a young lady asked me what am I number was and told me that I have been waiting way too long and offered me a free pie for being patient. Niger she was a manager or an employee but the customer service was actually above and beyond what I had ever expected. Not because of the free pie but you just act of customer service and truly showing that they care about the customer I will definitely...

For there to have been a recent renovation, the store bore no noticeable change. Piss poor service coupled with inattentive staff, and poor management, made for a horrible experience. A customer stood at the counter for at least ten minutes with staff, including manager, walking by. A simple, "be right with you" would've made all the difference in the world. I'll take the extra drive next time and just go to the Joppa Road store.

I'd hoped something would change in the way of better customer service. Alas, just the same rude, entitled brats mistaking rude ignorance with maturity. Just do yourself the favor and pretend that store isn't there. The management appears to be as bad as the counter-kids. Just a lot...