Panera Bread — Restaurant in Maryland

Everything is usually okay when we go here, but last night we went in to have soup, salads and sandwiches and my husband's soup was given to him cold. When he asked for another HOT soup the lady behind the pick up counter told him, "the soup was too expensive to just give him another one, but he could heat his up himself with the microwave near the drink counter". WTH? We know how expensive everything is at Panera which is why we don't go often. Our son was already eating and my husband was not going to drag him out of the restaurant. He was just too disgusted at that point to even eat his half a sandwich. So he went next door to Five Guys and got a fresh hot meal and returned. By that time our son was finished his mac & cheese and a manager just happened to see him walk in with the Five Guys bag (while we were all walking out the door). Of course he asked if everything was okay, we then filled him in on the situation and he tried to remedy but at that point it was too late. However, the GM called my husband this morning to apologize for the service last night and was sending us a gift card. At least they reached back out to make things right. Although, I'm not so sure when we may be back in this...

My mom, who is a senior citizen was treated badly. She was there with her friend and also had to go food to take home. She didn't realized until she got home that there was a sandwich missing. She called about the missing sandwich in her order. But since she's already home, she requested a credit to her account instead of coming on a different day to get a sandwich. The person on the other end hung up on her. And when she called back, they picked up the phone and placed it on some sort of hold. I tried to call after that happened and the line was busy. I tried for about 10 minutes but finally gave up. My husband and I have been ordering from this location every week since March 2020. They have messed up an order here and there but I was able to figure it out before leaving. I can't believe that they would be so rude and unprofessional especially to an elderly. Needless to say, we will not be back...

Panera is one of my favorite places to eat so naturally that was our choice of dining this time around. Our cashier genuinely acted like he didn’t want to be there. I chose to get my regular Pick 2 of Mac and Cheese and a Cheddar Broccoli Soup. I also got a Chocolate croissant. I’ve never had this issue before but he automatically put my order in as large for both the soup and Mac so I paid much more than usual when getting a Pick 2. After sitting down is when I noticed the error. I also noticed he didn’t give me my croissant so when we were finished eating I had to go back up to get it and he almost gave me a plain croissant. Fresh out of the kitchen also on my plate was a dirty spoon so it’s good they gave me two spoons.

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