Tropical Smoothie Cafe — Restaurant in Maryland

I’ve been a frequent customer of Tropical Smoothie for some time now, but this location in Clinton, Maryland with regard to communication with the customer from a “MANAGEMENT” standpoint is absolutely “.QUESTIONABLE” and “UNACCEPTABLE”. I Ordered one of my normals and requested to have it made with half of the sugar content whereas manager with a condescending and dismissive approach, advise that “since it had already been prepped, it cannot be made over”. At this point I advised that due to my strict diet, I cannot consume the smoothie. With “HER” dismissive and condescending tone, advised again that it cannot be made over. Mind you, it’s sitting on the counter in the container along with others orders waiting to be blended/made. My issue with these “YOUNG” managers, this one specifically 27 years of age per her disclosure, is there is training that is absolutely needed relative to communicating with the general public. My concern is no different from anyone else’s, but as one of the nicest men you could ever meet, as professional and courteous as they come, father of adult children and I say this to say that, I will not tolerate such unprofessionalism from anyone regardless of age especially when I’m spending my money and being absolutely courteous. This young generation “SOME” not “ALL”, really need to be taught as to what “UNIVERSAL COURTESY” is. I did escalate the concern to the company’s headquarters in Atlanta, GA. ATTENTION OWNERSHIP, You really need to offer your management a training refresher course or class, Preferably “CUSTOMER SERVICE 101”. “When you know better you do better”. By the way, the personnel and team members are great for the most part, it’s the management that really needs some work. To add, I have never had a bad experience outside of this location, whether it be the interaction with management or the...

5 Nods. It's your local review guide back with another stellar review. You have to be careful reading (trusting) negative statements from customers with only one or two reviews on their profile.

First impressions are lasting. I visited June 11th (Tuesday) around 12:30pm. I was really expecting this spot to be busy, with an extensive wait. The former is true, but not the latter. And for that I was pleasantly pleased. Busy, but with little wait time.

I ordered the Chia Max Smoothie (w/Peanut Butter), Baja Chicken Bowl and the Buffalo Chicken Wrap. Everything, absolutely everything, was scrumdiddlyumptious!!!

I absolutely love the healthy smoothie and food options|||

I was able to place my order quickly and it was, no kidding, ready within 15 minutes....What!!! The employees also seemed to be on their J.O.B. Ms. Ebony took my order and got everything correct. Perfection.

I read other reviews complaining about the wait time and service....I experienced none of that, even withstanding the busy lunch time hour.

The franchise owner of this spot is definitely on the right track (kudos) and I sincerely hope it stays that way, cause I'd love to come back again and again.

The locale, albeit clean and organized, is fairly small, but they seem to be getting the job done. One minor issue I noticed (not Tropical Smoothie's impediment) is the congested parking. Construction and the such is still in-queue in this area, so one can only hope the gridlock, cramped feeling is temporary.

Good job Tropical Smoothie in Clinton, MD. High-quality, Highly Recommended and will...

Update: I reached out via the mobile app with all the details the same day I left this review. Also, instead of leaving a generic response, leave an original one based on the situation. It will make the clients feel more appreciated, like you truly care about their concerns. A generic response says I'm only leaving this reply because Google gives me points to respond to clients in a timely manner.

My order number was *4869, I ordered late Saturday evening for myself and my son sick, who had just been released from the hospital. The drinks were not properly prepared. Me or my son didn't drink them. They tasted like they were missing fruit and veggies. I brought them back to the store with the contents inside, but I was told by the MANAGER on duty that nothing could be done because it's been over 24 hours. Even though he could see that it was a melted smoothie. And I still had the paid receipts on them. So, I'm pissed that I was just beat out of my hard earning money during economic tough times. He brushed me off with no empathy or bother. Do you have a policy that states unsatisfied food/drinks must be returned within 24 hours for consideration? I'm livid. And I didn't think to take a picture of him or the drinks returned, but I did have the cashier hand me the labels from off of them. This is bad business and horrible customer service! Especially when I was coming to pick up another order because that's how often my family orders from the corporation, but you certainly just gave me reason not to. My...