Tropical Smoothie Cafe — Restaurant in Maryland

We recently went to the columbia location on dobbin road, to get the uasal smoothies and food items as we do. March 1 2022, i sent my 15yr old sibling in by her self to pay for the order which consist of 3 smoothies and 1 sandwich, she did not recive a recipe and she told us that the order was 30 dollars which seemed about right because that’s what we normally get. When i checked my bank account it said 56.67 dollars was charged, we were over charged so we decided to call tropical smoothie and asked them can they refund us back for 26.69 because we didnt get 56.69 dollars worth of food. They told us to call the bank and continue to mock us and at the situation. They continues to tell us they got “us” on camera but, she went in by herself and they also said she had a different hair style than the one she had, so we politely told them that it was not her, And we would like the difference back and we would also like to speak to the owner. They gave us the number and continued to mock us and the situation. It was the worst costumer service ive ever delted...

Manager needs to step her game up! Went inside the store to get my usual smoothie. Island green no banana sun açaí. This was not allowed for the first time in 7 years so ask for strawberry instead, that wasn’t allowed either. The whole time im standing there for 2 minutes while the manager is in the verrrry back of the store communicating back and forth with me and the cashier for 2 minutes about a substitution that has been completely first at this location since it’s been here. Maybe today was the first day that they change the substitution rules but as a manager stop yelling across the restaurant for 2 minutes to the cashier and be a professional and come to the front a talk to the source! Step it up step it up… Ps: I left out without getting anything because the communication was horrible, just got to another location and they allowed the substitution with perfect communication with a way younger manager. Step it...

I've literally been going there 5 days a week since the 1st day of summer, and continuing! I changed my diet from dunkin donuts to this, and it's a world of difference. Of course I was eating at other places, but a smoothie in the morning, acai bowl in the early afternoon and a flat bread sandwich for lunch, gives me do much energy I need to get through my detailing, power washing and carpet cleaning days! Thanks for the excellent daily service! I've tried a couple of other stores alike, and this is the best fit. From taste, healthy options and the fruits, veggies and protein you need, don't look any further. I stand by it! My energy, no more mental cloudiness, and my ADHD isn't that bad anymore. Discipline and focused. P.S.- don't sleep on the sausage egg and cheese Quesadilla!

Antonio

Owner of Dream Auto Detailing and...