Starbucks — Restaurant in Marysville

Sadly, I must give a one star, and vow not to visit this particular location again. The volume and type of mistakes occurring on a continuous basis have caused me to lose faith that this store will correctly fulfill my order. With my new job in place, I have been visiting this store, as it is on my route. A few days ago, I was served a cold brew made with bleach. The machine was not cleaned or rinsed properly, and there was a cleaning solution in my drink that smelled and tasted like chlorine. Not only could I not drink the beverage, but I became ill from testing it a few times. I spoke with Manager Tony, on the afternoon shift, about this morning mistake. He was apologetic. For the 16 years I have been a Starbucks customer, this has never happened at any other location. Two days later, I was served a pork sausage sandwich, rather than the Turkey bacon i ordered. I have a dietary restriction, and do not consume pork . Once again, no other Starbucks location has ever made this mistake. The employees do not seem particularly busy, and have been there long enough that inexcusable mistakes like these call into question what they are actually doing. If I was the employer, I'd definitely rethink funding their college education and 401k. Poisoning a customer and serving pork to someone who does not eat pork in the same week is unacceptable. While Manager Tony was very nice, I have no faith that the problems in this store will be resolved. I am now going out of my way to avoid this location, which adds time to my commute, but it is better than the alternative. Going forward, I will be avoiding this store. I sure hope a manager can reign in these rogue employees. Making coffee with bleach is an extreme risk to my health, and there simply is no excuse for it. I hope they will start focusing on their jobs, and less on social time, or whatever else has got them so distracted . I visit all of the other Starbucks locations in Marysville and Arlington, and the employees at those stores are wonderful and friendly, and have never made these sort of mistakes. I'm starting to feel it is intentional. I have never been anything but kind, and do not deserve this treatment. I have taken the message that my visits are not wanted, and am taking my...

Over the past couple of months, approximately 20 of my last Starbucks /DoorDash orders from this location have been incorrect.

A few examples include:

Ordering an Impossible breakfast sandwich but receiving a pork sausage breakfast sandwich instead. Multiple sausage cheddar sandwiches arriving with a cool, wet center. Three separate occasions of extra large iced teas arriving with no ice, despite “iced” being part of the order and the drinks being delivered during 90°+ weather. Several “Hot” Americanos arriving lukewarm. A chocolate croissant arriving as a brownie. Repeated chocolate croissant ordered “not warmed” arriving warmed.

I have had to request multiple refunds from DoorDash in just the last month because of repeated mistakes from this store, which is both frustrating and time-consuming. On a couple of occasions, I called the store before my order was delivered and asked the manager to confirm that ice had been added to my “iced tea”. On one of those occasions she told me she could not leave her station to check, which was dismissive given the repeated problems.

Between my own orders and those placed for friends and family, I likely spend $400 or more per month at Starbucks. This ongoing pattern of incorrect or poorly prepared orders, combined with the lack of responsiveness when concerns are raised, does not reflect the level of service expected from Starbucks. It also discourages continued patronage, as customers have no confidence their order will be correct.

At this point, it’s difficult not to wonder whether these repeated mistakes are personal or simply a sign that this store does not take customer orders seriously. Either way, the frequency of errors makes it clear that my business is not respected or valued here, and I will be taking...

Wow...no clue what happened from the first time I visited, but if you want to feel disrespected and mistreated...come on over to this location.

Came here on the 9th of February and happened to stay till closing. I didn't get to catch her name, but she is the brunette with a black shirt on. She was making comments, about my friends, to her coworker about why they were standing by the door like they are locked in...because they were waiting for me to grab my stuff and go. During the process, she was slamming chairs around and happened to catch my leg. No apologies or anything.

I think I'll take my business to another location and meet people at a better spot...just as I am suggesting...