Steak 'n Shake — Restaurant in Mattoon

Watch the price of your orders if you order in the drive thru or over the phone... We always½ order via the mobile app, the exact same thing every time. Their hours recently changed, now they close 2.5 hours earlier. So when we tried to order in the app late night(third shift workers), we haven't been able to due to their store hours changing. I've noticed the prices are significantly higher ordering through the actual restaurant vs. app. Last few times, I wasn't given a receipt. This is a recent issue, prior to the last couple of months, we always got our receipts without having to ask. Many times they suggested the survey and we DID do those for them, eating all areas highly. SNS also tracks rewards points by scanning receipt bar codes, not receiving them obviously compromises the process, and the customer's ability to build/use a rewards balance. This time, i waited for my change. Yet again, no receipt. Right away, i asked for one. They had to reprint it because they threw it out before even returning my change. Once i left, i got back into the app and put in THE EXACT SAME ORDER WE ALWAYS GET, SAME AS THE ONE WE GOT TONIGHT.... I was charged $27.15 with tax in person. In the app, the price was $21.98 with tax. Looking at the receipt, it appears that they're ringing up EACH INDIVIDUAL ITEM SEPARATELY instead of combos. On my receipt from this evening it even has looks like they DID originally make one order a combo, then voided it out and rang everything separately.... WTH? Where's the integrity,...

It's a great Steak 'n Shake. What else do you want me to say? The Frisco Melt is so good you'll want to vomit it all up just to feel the satisfaction of devouring it a second time. The shakes are alright too, do yourself a favor and get the Heath shake. Tell the cashier Alex sent ya and they won't give you any sort of discount, also there are no cashiers at this location because they've installed kiosks. Automation is a great thing, but should only be used for the betterment of humanity as a whole and under the current socioeconomic system the only thing automation accomplishes is taking jobs away from hard working individuals so that corporations can rake in even more of our money and continue to increase the already massive levels of inequality between the haves and the have-nots while making it their goal to destroy the middle class and usher in an era of neo-feudalism where the oligarchs rule over us like peasants, you will own nothing and you will be happy. The fries are pretty good here too. I do wish they would put condiments out on the tables again because I used to dust the fries with the Steak 'n Shake seasoning that was...

I will have to say that Steak and Shake is my go-to for burgers and fries. It's not the same as before but that is a subject for another day. Yesterday, my experience at the drive thru was absolutely spectacular. Paige made my day. Having grown up on S n S since I was very young. So much so I worked for the company for several years. What made my experience spectacular was something very special, at least to me it was. Paige took the time to make my experience special by doing just one thing. She repeated my order!!! Not just once but twice. Doing this ensures you receive what you want with complete satisfaction. Paige was friendly and accommodating. In recent years, customer service has not always been the best at s n s. The experience I received yesterday gives me new hope for an old favorite. Thank you, Paige, and the person who trained her. Some of the satisfaction was due to the training Paige received. The other part is her personality. Hats off to you, Paige. We'll done and thank you. Keep up the great job that you are...