McDonald's — Restaurant in Maui

This location in the Kahana Gateway strip mall serves the areas of Honokowai, Kahana and Kapalua. When I worked out at Kapalua for a short while, I'd patronize this store on occasion for breakfast.

ATMOSPHERE: It's your average McD's with a single lane drive thru and all indoor seating. Parking is adequate as they have their own sectioned out lot within the complex.

EXPERIENCE: For the most part they've been good. I had one big mistake in which I clearly ordered an Egg McMuffin but received a nasty Sausage Biscuit. Had I checked my order before leaving I would've brought it to their attention but I was already at work and SOL, LOL.

SERVICE: Nothing to write home about and they need to LISTEN and PAY ATTENTION to orders. There's nothing more frustrating than receiving the wrong food. The customer shouldn't have to double check that employees are doing their jobs.

FUN FACTS: I thought I'd throw these in as how interesting can a review of McD's really be? LOL.

The Crown Estate (Queen Elizabeth II) owns a McD's restaurant in Banbury, England (80 miles outside of London).

McDonald's "Gold Cards" are issued by franchisee's to certain folks which grant them unlimited free grub for life. Some notables are actor Rob Lowe, billionaires Warren Buffett & Bill Gates, and politician Mitt Romney. Not like they need it!?

OVERALL: Here for your convenience but double check...

This is quite possibly the worst and slowest McDonald’s I have ever visited. I was trying to get a quick bite before work so I got in line at the drive thru with only 5 cars ahead of me. I should’ve made it to work at 2:30 no problem. Place my order and get to the pick up window by about 2 p.m. After about 3 minutes they tell me to pull ahead, so I do as do the next three cars. I wait a few minutes then watch as all of the cars behind me get their food as well as three more cars pulling through the drive through. An attent finally comes over and asks me what I ordered. Two McDoubles and a fry. After about another 6-7 minutes he comes out and asks again, as they lost my ticket. I wait until 2:20 before going inside the restaurant to get my food. No apologies, they just handed me a bag. I rush out to try to make it to work on time only to discover that the fries were cold and tasteless. This was not my first miserable experience, but it was by far the worst, and I will do everything in my power to make sure I never have to return. Moral of the story: never eat here unless you plan to make...

READ BEFORE YOU GO HERE I ordered two McDoubles and a large fry on the app for pickup. I went through the drive thru got my ordered I saw I was given two mchickens. I unwrapped them and pulled the sandwich apart to see if it was a burger in the wrong wrapper and surely enough it was Mchicken. I checked the other and it was also wrong. I went back inside fo show them they messed my order up, which I unwrapped and touched with my hands on the sandwich, I pulled them both apart to see them. The woman at the counter took them from me grabbed the sandwich with her hands and wrapped then back up and put them on the hot area to be served to the next customer. So me and her both had our hands on these sandwiches out of the wrapper and she felt it was ok to give them to someone else. If your worried about germs or covid or any form of sanitation this isn’t the place for you. They gave me my new burgers and I went about my way but someone that day was eating...