My first experience at this Starbucks was fine, no different from any other. The second time I tried to order a coffee and their credit card machiene stopped working right when I was trying to pay. I had no cash on me and they tried charging to the room, but I had already checked out for the day. After waiting in line for 20 minutes and another 5 or so messing with the cash register they didn't give me my one plain coffee I ordered for a problem that was on their side. This wouldn't have happened at any other Starbucks. Learn some...
Read moreThe service is not recommended! In this paradise island, we expected true 'Aloha' welcome with smile from the store toward customers in different ethnic background, and from different part of the world. I received my small latte after they served the customers after my order, when I step forward and asked for it. Chis is holding my order intentionally and serve the orders for the white male behind me. I hated to say that, but I experienced that on my first stay of the island. I will ignore and try my best to have...
Read moreIt was Veterans Day and we were hanging out by the pool. A Vietnam Vet saw my USMC hat and we started talking. he mentioned that Starbucks was giving a complementary coffee to Vets that day. So I asked was that true and ordered a basic cup of coffee. I was told that this store is not participating in that program. It was'nt about a free coffee, I can afford a coffee. It was the directness of his reply and didn't say anything about thank you for your service. The lady behind me did say it. It was...
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