Einstein Bros. Bagels — Restaurant in McKinney

I stopped by this Einstein Bros. Bagels while on a road trip to pick up breakfast for my family—something I’ve done multiple times at this exact location without any issues. I ordered a half dozen bagels and asked to have them toasted. Simple, standard request. But the worker behind the counter flat-out refused and claimed it was “store policy” not to toast bulk bagel orders.

When I asked if that policy had always been in place, she lied and said yes—despite the fact that I’ve been to this same location before and had my bagels toasted under the exact same circumstances. It was clear she just didn’t want to do it. Her attitude was dismissive and rude from the start, and she made no effort to be accommodating or even polite.

Instead of helping, she acted like I was asking for something unreasonable and couldn’t be bothered. It felt like she was just looking for the quickest way to get me out the door.

A restaurant's basic job is to provide good food, served hot, with decent service. This place failed on all counts. The employee’s dishonesty, bad attitude, and lack of professionalism were an embarrassment to the Einstein brand. This location is a disservice to loyal customers and completely undermines the trust and experience...

DO NOT TOUCH THE HASH BROWNS! This was a real disappointment. I ordered the bacon and cheese bagel with extra egg and made it a meal with a medium mocha and hash browns. I know everyone has a different definition of hash browns, some are shredded, some made into pancake form others are tater tots, but what this place gave me as "hash browns" was so disgusting. When I looked in the beg it looked and smelled weird, so I immediately went for the bagel. If you like it simple, the bagel was good, nothing to write home about. The coffee was somewhat warm, so probably have to drink it fast if you like hot coffee. But after I finished everything I opened the hash brown yes, they only gave me one hash brown, and it smelled like burned cheddar. I bit into it and gagged, it tasted like cardboard mixed with coal and cheese. I had to spit it out because it was that horrible. It was a complete waste. I will give credit to the bagel because the bagel itself was perfectly soft and spongy, it was really greasy though. Please, whatever you do, don't waste your money on the meal, they're not handling the hash browns correctly. I don't know if they're leaving it out all day or if it's a food safety issue,...

My family and I were so excited when we found out Einstein's was coming to this location. We came after church yesterday and we're shocked that there was absolutely no seating at all. This is take out only. Their priority here is all the food delivery services as that space consumes the largest portion of the public area. On top of that, there is no vanilla/hazelnut cream, no Splenda/Equal only Sweet n Low (are we living in the 90's?), and the bagels are subpar. Bagels had zero texture, no real flavor (you should be able to taste asiago), and the eggs were a bit over peppered for me. The final straw is having to stand shoulder to shoulder with people waiting for their food, or trying to fix your coffee at a bar that can only accommodate 2 people at a time.

What a disappointment! Talk about feeling unwelcomed in an establishment, it seems they literally did everything possible to get people in and out.

Workers were friendly and hustling which was the bright spot for us in an otherwise dismal experience.

We will continue to drive and support other Einstein locations that are more welcoming and at least let you sit down to enjoy your coffee and...