Olive Garden Italian Restaurant — Restaurant in McKinney

Order: Calamari Appetizer; Lunch Duo#1 Chicken & Cheese Piadina with added mushrooms, onions & peppers with all you can eat salad & breadsticks. Lunch Duo#2 Lasagna Classico with all you can eat salad & breadsticks. Also, the marinara bowl for the breadsticks.

M: My take on the calamari, was it was okay. We had to add salt and pepper and squeeze the heck out of that lemon to make it taste good. The salad was good, wasn’t drenched in dressing and a good amount of cheese. Breadsticks were good as always, the marinara bowl was NOT worth 3.49. My Chicken, Cheese & Vegi Piadina was awesome. Exactly the taste I was looking for. The cook sautéed my vegetables very well and it was nicely paired with a marinara sauce.

C: Calamari was bland. Needed to add salt and pepper. The salad was good, as expected. My lasagna was good. An average piece of lasagna. Nothing to stand out as GREAT!

We came for a nice quick lunch. The hostess staff was very nice and the hostess knew the specials. Our waitress was Bri or Britany. She was nice, but nice doesn’t get you paid. When we ordered our appetizer of calamari, she asked us if we would like a dipping sauce for our breadsticks and gave the option of alfredo or marinara. We haven’t been in a while and the way she asked us, made it seem as if it was complimentary. It wasn’t it was $3.49! Which we didn’t find out until we received our bill. The timing between the appetizers and the meal were great. Britany definitely gave us enough cheese. She even gave me cheese on my Chicken and Cheese Piadina, when I asked for the cheese only on the salad. She was all over the place. She was rushing all over and seemed to not be fully focused. When the bill came, she seemed as if she was in a hurry for us to pay. When we initially reviewed the bill, there was an added Raspberry lemonade and our appetizer was still full price (we had an emailed coupon). Britany apologized and brought the “corrected” receipt back to us. Then we realized that the marinara bowl had a charge for it and also the Lunch Duo#2 the Lasagna Classico was priced at the dinner price of $13.99. We then questioned her on why it was like this. She blamed it on us and said we didn’t read it to her right off the menu, that it read lunch lasagna, not Lasagna Classico. She then left and took a few minutes to return with the again, corrected bill. We paid cash and while exiting met with the manager who was in the bar area. She was very friendly and confrontable. We were able to explain the series of events and she was apologetic and asked if there was anything she could do. We told her the check had been corrected, but for future knowledge of how her employee was acting funny about the bill. It was also odd how Britany was able to void and correct our check, not once, but TWICE without the managers knowing so. After this experience, we’ll be ordering carry-out IF & When we go to Olive...

Olive Garden – McKinney, TX Date of Visit: 7/26 9:30 pm

We came in genuinely looking forward to a nice dinner—because hey, Olive Garden usually delivers. But this experience was disappointing from the start and only got worse.

Our server began by taking our drink order, and when we asked for salad, he told us he wouldn’t bring it out until after we ordered dinner. Odd, but okay. He did bring out the breadsticks, so we went ahead and placed our appetizer order.

While placing it, he made an awkward comment about how "these automation things make my job easier," which felt more like a complaint than a casual comment. The manager actually ended up bringing out our appetizer, and we could immediately tell something was off,it looked wrong and was cold and greasy.

They did bring us a replacement appetizer, but unfortunately, it wasn’t much better. It was clear the grease wasn't hot enough, and it just tasted wrong, undercooked, greasy, and unappetizing

Forty-five minutes later, we were still waiting on our entrées. We asked for another salad, which never came. When our entrées finally came out, the order was wrong. We had changed from the Chicken Parmesan to Chicken Alfredo with an extra chicken. What we got was split Chicken Parmesan with extra chicken, and just like the appetizers, clearly fried in oil that wasn’t hot enough.

At that point, we had enough. We decided we weren’t paying for food we didn’t order and didn't touched. Our server seemed completely unsure of what to do, so he went to get the manager. We waited a bit, then just got up to leave.

As we were walking out, the manager followed us outside to apologize, but honestly—We were so frustrated, We barely registered what he said.

Bottom line: Cold, greasy appetizers, slow service, incorrect entrées, and no clue from the staff on how to make it right. Completely...

Got a shrimp and chicken carbonara to go. Same plate I've always gotten for a decade. Have never had an issue with a bunch of grease nor with hair being in my food. Found 2 black hairs. (Nobody in my family has black hair) Was refused a refund but told I could get a remake. Had literally driven twenty five miles back to get a remake and told I couldn't even get more cheese for my plate. You know the stuff that you get as much as you want in store the same as the salad and breadsticks that you only get a tiny salad and two sticks for the to-go orders. The lady said well I'm giving you a whole free plate so I can't get the cheese that comes with it? The cheese I got before is in the plate I brought back that was the entire bottom half of my plate was drenched in grease. I would rather the refund then to have had to drive 25 miles back for a remake. She was even trying to blame me for not eating it sooner! I started eating it the moment I got it on the way back home. The top of the bowl was fine the middle down disgusting grease soaked soup! A bite of pasta should not be a drink of olive oil! You're not giving me a favor? The order should've been made right the first time so I didn't have to waste my time and money coming back! The remake sure isn't loaded with grease. Oh and the manager said she didn't even see any grease and that the grease would be from the bacon. I didn't order the bacon one. I think the pictures speak for themselves. Full food poisoning. I haven't...