Auntie Anne's — Restaurant in Medford

I visited the Medford, Oregon location today. We were the only customers, but the 4 employees behind the counter were engaged in conversation. We politely asked for a moment to review the menu since it was our first visit. When we were ready to order, the manager and the original employee briefly acknowledged us but continued their conversation. One of the other two employees smirked and walked away. After waiting for 2 minutes, we left. The poor customer service and disrespect left a negative impression, and I question the restaurant's future. As someone with previous experience as a sous chef in fine dining, I find these attitudes concerning.

Customer Service: 1/10 Food Quality: Unknown Trust in Food Quality and...

Twice I have been in and have waited a long time for my order. Today I placed an online order an hour ahead of time and arrived 10 min after the order pick up time a.d it still wasn't ready. They said we were waiting on the pizza bites, I still had to wait another 5 min. And when I got them they were not even warm, and appeared to be day old pretzels, not fresh, that we're just barely heated up. I also ordered a large drink and was given a small. So far, not the best experience. My last one is too long to type here.i will wait several weeks and try again..... I hope they are able to improve on their time management among...

Good pretzels but when I gave the lady my card to pay, she says, "would you like to leave a tip? It's totally optional..." I do not appreciate this. If the service was outstanding, then sure. But I'm at a drive through window, waiting almost 10 minutes for a basic pretzel with cheese. I hate when people ask if we want to tip. It's awkward and it almost forces you to leave one even if you don't want to. I chose not to leave one. Anyways, I don't think any drive thrus should be asking for a tip. It's should be up to the customer. Restaurants are a different story, obviously. They are...