Taco Bell — Restaurant in Medford

I'll try to be brief. I made a mobile order for my wife to pickup as she completed shopping in store next door. She arrived within 5-10 minutes of the orders completion and found no food. This store has no counter help just kiosks. She stood ignored for that same amount of time and eventually was acknowledged. When presenting the issue she was told call the 800 number in the app. She asked me to look for this number and i found none in the app. She asked the employee to provide this number and were told they didn't have it. At this point I made the Trio to the store. I showed the app had no contact number I could find and asked the manager to look through app with me or contact someone who had number like another level of management. She refused, making up reasons why she couldn't but occasionally exposing her lies in such away she had to finally give in and reach out. That accomplished nothing as well. The finally resolution was that I should just take the loss(?). I was confused that while they had chosen to keep not accountability for who they issued these mobile orders and acknowledged they had this issue before and other customers that came in told their like stories the solution remained I take the loss rather that the business maintain their responsibility. The obvious culture of disregard for customers here makes me worry their maybe more issues. The employee told me was manager but she'd be fired if she made a managerial decision which I can sympathize with but that just speaks to another level of issues. When I continued to resist the idea I go without as aa solution she just walked away and you could tell the crew was now enjoying this moment. I get the cheap thrills in our meager existence but it made me realize this store is fostering and profiting off pitting us against each other. I could have likely been better understand but I wasn't alone in failing this moment. This store and it's owner should be avoided at all costs if we want to do what we can to swing the pendulum back to decent outcomes to common issues. I will never return and will check to see if other Taco Bells in the valley are an alternative or also under same ownership. Feel bad for this losing mentality because the poor employees will face at best dissatisfaction but potentially real anger and I wonder who they are doing this for. Start looking for a better place to work, you deserve better than being put in this situation for poor ownership and guidance. So much for keeping it brief, I'm disheartened. I regret my part but mostly regret it's only...

I was at your restaurant on September 3rd 7:30 PM to allow your team to make right a recent visit that was less than satisfactory to say the least. About a month ago I went to this location with my family and spent $56.80 on dinner, the food did not have Supreme and the chilupas cold. The manager "Jackie" said to keep the food and I could come back another time to get what I ordered, I went in tonight 7:30 pm and whom I presume to be the manager said I needed the receipt. I told them that I was here to order food but I wanted to explain what happened with my last order, i only had the transaction from my bank and one of the employees named "bo" told another that I wanted free food like I was lying. It was a very humiliating experience. Ive been in this community a very long time and I'm a business owner here as well, your store here does not have the best reputation I'm the type of person that goes by experience as not everyone's is the same. My family loves taco bell but we will be going out of our way to visit another store as we can understand now why people say that this store is not great. I only brought it to the stores attention to help them, i didn't even want the food remade she just offered it i was there tonight to order more food I don't want anything free I'm letting you know so you can help make changes as I would want to with my business. This is a coaching opportunity for employees to see that what they say at work has lasting effect on business and they represent a brand as well. I hope you are able to use this incident for future prevention of these types of incidents at...

I arrived and ordered my usual, a classic chicken quesadilla with no creamy jalapeño sauce, with the 2.99 value nacho meal, cinnamon twists, a large Baja blast freeze, and a small Baja blast freeze. To be frank, I was disappointed when I received my food. My chicken quesadilla was bastardized on the ticket and transcribed as a steak quesadilla, and my small Baja blast and nacho value meal had failed to be recorded by the soul behind the window. Nonetheless, when I got to the window I noticed my missing Baja blast and paid for it, keenly unaware of my missing nachos and mistooken quesadilla. At my arrival to the place in which I would have been feasting, I notice this issue and called in to this location, leading me to speak to a lovely manager. He assured me that I would get my quesadilla replaced as long as I bring in a receipt. As I drove up to the taco bell, I attempted to inquire with the employee of my situation and also tried to add my value meal nachos to my order, which she repeatedly insisted on giving me chips and cheese. Once I drove up to the window, I received my chicken quesadilla with creamy jalapeño sauce, even though I asked for none both with my initial order and also when reordering my quesadilla. Despite this establishments efforts to repair this awful situation, they have been fruitless and frankly have only driven me further...