Smoothie King — Restaurant in Mehlville

If I could give ZERO stars I would. HORRIBLE CUSTOMER SERVICE. The guy working this evening was extremely rude. After waiting 10+ mins in drive thru (no other cars behind me or customers inside), I waited bc I wasn’t in any rush… But then I decided to park & go inside. I asked the guy how come I waited 10 minutes in drive thru & nobody was helping nor answering… he proceed “my headset must of died so I didn’t hear anyone or know if a car was in drive thru”….. the screen above his head literally shows the amount of cars in drive thru / the time they’re been sitting there… he “apologized” but then stated they are extremely short staffed…. OK? & I understand being short staffed during rush hour // 10+ customers. But if I am THE ONLY person in drive thru // no customers inside… how are you behind & unaware of customers in the drive thru line??? There was a guy in front of me who waited 5+ minutes & also drive off bc nobody was responding on the drive thru speaker. HORRIBLE customer services. The way he talked back like he was in the right??? Considering the screen shows when someone pulls up to the drive thru line. Never again will I visit this...

Literally the worst Smoothie King. I don't leave negative reviews, however this isn't the first time we've experienced these issues. This is now the second time we've come through the drive thru and were told to hold for a moment, and after waiting 15 minutes with nobody returning, we left.

Now that may not seem like a huge deal, however there were zero other customers there (this is on both occasions) in the drive through and zero customers in the lobby, and TWO employees.

Even if I were to ignore ALL of that and give the excuse that they weren't set up or any other valid reason, I can't for the life of me understand how between TWO employees, you can't just update or even CHECK on your customer.

The customer service experience at this location is not just poor, it's non existent.

You're better off just driving out of your way to another location where they actually care about...

This was my first visit to this Smoothie King location. I was greeted as I walked in the front door. They were pretty busy, but another staffer came out from the back to assist in taking orders and making drinks. Awesome that this team worked so well together. My drink was prepared and tasted exactly as it is supposed to.

This location has a drive-thru. It seems that the drive-thru customers take priority over the in store customers (their drinks appeared to be made before mine). There is free wifi (the password is printed on a flyer near the pick up counter). There is plenty of seating inside. No seating outside though.

If you have the Smoothie King app on your phone, make sure to check in before you pay. I was able to get a $1 off coupon for checking in...