Great Clips — Local services in Mehlville

I've been to this location a few times and have always had a wonderful experience. I went in at 9:00am on Thursday, 12/28 and unfortunately had a terrible experience. The stylist immediately jumped up to take my phone number and I had to tell her the number three times. She was shaky throughout the whole appointment. We did my wash and she asked me to tell her if the water was too warm and it was cold the entire time. It was the worst hair wash I've ever had - it felt like she was digging into my scalp. Then when we got to the chair, and I decided to only get a few inches cut off because I wasn't confident in the stylist. The way she cut my hair was so odd. She got so close to my head to cut my hair - I've never seen anything like it. Then she went to blow dry my hair because it was cold/rainy, and she held the hair dryer in the same spot on my head and it started to burn my scalp and I had to move away. She apologized, and then continue to blow dry my hair like that! I had to move like three times. She also used her fingers to comb out my hair while blow drying, which combined with my burning scalp was quite painful.

Somehow the hair cut turned out okay and it seems even. I know you get what you pay for, but I come to Great Clips because I have pretty low requirements for my hair. I only ever get a few inches cut off and some slight layers - nothing complicated.

If I go to this location again, I will surely walk out if this...

EDITED TO ADD:

After 5 emails to customer service and a promise of contact by the franchisee….NOTHING!!!!

Absolutely disgusted!

I am not sure where to begin. I went in desperately needing a TRIM. My hair was midway down my back and wanted 3-4 inches off with LONG layers. I have thick wavy hair and too much off allows the awkwardly placed waves to poke out. Just wanted to clean up the ends.

So... 3-4 inches off and long layers. That is it. Pretty straightforward or so I thought.

I specifically asked for below my shoulders. That didn't happen. It now barely brushes my collar bone. Okay - it will grow out...whatever.

Finally get done, pay (leaving a decent tip) and get home. Immediately start playing with the unwanted length and quickly realize the disaster of a cut - no CHOP - that I was left with...

I know "you get what you pay for" but I did NOT pay for the horror that I am now living. I did not pay for the MANY chopped, uneven AWFUL layers. I didn't ask for half of my hair to be chopped off.

I really want to get it fixed (if that is even possible) but am terrified that would require going even shorter. So instead I will do my best to "hide" the horror that is the back of my head.

Before pic I am on the left and the HORROR I am dealing with now.

HOW can someone that is trained manage to let someone leave their chair looking like this? I am fairly certain I could have done a...

Yeah, my fault for going here. I needed a haircut on short notice & the results weren't good. I went in with my hair styled exactly how I wear it every day & was specific on wanting a trim, with only the back area layered so the sides could continue to grow out. Not only did the stylist part it on the complete opposite side to cut it, she seriously thought that was how it laid naturally. (Her words, not mine.) When I indicated it was to be parted on the other side & angled (just like how it was when I walked in) I moved everything back over to see how the final cut laid & noticed much of it was layered on the sides, which I specifically indicated I didn't want to happen. The stylist told me that WAS hair that belonged in the back on my head, not the side. What? When I indicated I wasn't pleased, but it will grow out, she laughed as though that made it all ok. When I originally entered, there was no greeting, only the 50 questions to get me entered into the system, then a quick overview of my haircut. But if you're not going to listen to the client or pay attention to how they are wearing it when they walk in, why ask so many questions? I now understand why there was no wait & no other clients in there. And the total cut took