Brookhaven Pub & Grill — Restaurant in Memphis

My husband and I chose to celebrate our anniversary at Brookhaven Pub and Grill, but unfortunately, our experience was incredibly disappointing. Upon arrival, we seated ourselves and waited for a considerable time before a waitress appeared. She apologized and explained that she was working the entire place by herself, which was a clear sign of an understaffed and poorly managed establishment. We decided to order several dishes to sample the menu. After a 30-minute wait, the food finally arrived. While the presentation was visually appealing, the food was colder than penguin poo and completely unseasoned. The pulled pork was ice cold, and the chicken wings, while slightly warm, had no flavor at all. The burger was dry and bland, tasting like cardboard. The mac and cheese seemed to be a frozen, pre-made dish that was watery and tasteless. Despite the high prices, the quality was comparable to a low-end fast-food joint, and even then, McDonald's seasons their food better. We ended up returning full plates and leaving hungry, having spent hard earned money on uneatable food. We will never be returning to this pub. While the food was a complete failure, our waitress was kind and overworked, which was not her fault. The management is clearly to blame for the lack of seasoning, cold food, and...

I have grown up going there; loved it and have many good memories there. Seen it change over the years but never had the staff as so rude as they were last Friday and it really got to me. They close at one now apparently and literally don’t know what’s happened to this world but there is no such thing as customer service anymore I mean they were so rude about us leaving and mean about it and we weren’t going to not leave, but they were just unbelievable in how they went about it. even while I was there, the customer service is absolutely awful like you would’ve thought that I was asking the waitress to like do the worst thing in the world by ordering a drink I mean I was like seriously bothering her and it showed everywhere in her tone,her face, behavior and whole attitude. I don’t understand why people can’t put a smile on and play the part - just do your job whether you feel like it or not. I’ve had to do that my whole life and still do but apparently customer service is not even a thing...

I love Brookhaven and am extremely disappointed because I am 21+ and they would not serve me. The manager and staff were polite, however with the pandemic and the county clerks office being closed due to the Large number of cases I have not been able to renew my ID. It literally expired less than a month ago and refused to serve me. Extremely frustrating. I’ve even ordered my ID and the state is behind on mailing it to me and I still haven’t been able to get my ID. I am very disappointed and frustrated. Will not recommend, super inconsiderate especially with the way the world is at the moment. Will not be back and will recommend against in the future. I worked in the restaurant industry for 4 years, ABC certifieD, accommodations could have easily been made they’ve extended the expiration for 6 months, STATEWIDE. I feel like as a restaurant you should be accommodating and up to date on such...