CIMAS Restaurant — Restaurant in Memphis

Went to the bar last Saturday and had the worst experience. A middle aged gentleman was working the bar who wasn't pleasant at all. My friend sat down and asked about the weekend happy hour specials and he told them "everything was special" and walked away. They had to ask more questions to get the happy hour menu. We went upstairs to Beck & Call where the service was extremely better but had to encounter the rude gentleman again due to the valet losing our keys. Valet handled things professionally and the manager treated us to drinks while he handled our situation. We informed the same cimas bartender that the valet Manger was getting a round of drinks for us due to keys being misplaced and the bartender said he didn't know who that manager was and kept working. We had to go get the valet manager to explain and even after that the bartender from cimas still didn't give us drinks immediately. He left the bar for about 6 mins and then randomly came over to us to ask what we wanted. When he returned with our drinks we told him thank you and he said nothing just walked off. I'm not sure what this man's problem was but this is unacceptable. This hotel is new, extremely nice, and not inexpensive for someone to be that nasty. If something is going to be labeled as fine dining or upscale the service should match and it didn't. We can't have establishments of any kind giving piss poor service! Hopefully, my next experience here will be the...

I use to work at this restaurant and If it wasn’t for me they would have been closed down for two years instead of one. They can not keep good staff because of poor management. Very unorganized and over priced. I spent a lot of time compromising with customer because they never had inventory. I was embarrassed telling guest “I don’t make the prices” everyday guest would complain about prices. Five dollar just for a canned soda or water bottle. They built other franchises and took the staff from the first location to the new location without replacement. Although the food was good the management was weak. Reason why they have been closed for a year. Kitchen staff does not wear gloves. I use to make my own food or have it specially made. The rooms are not special at all. I was a barista, server, and room service all in one. I was not appreciated or paid for extra services I provided not in my job description. How do you tell a guest No? So therefore I was obligated to do the job. My hospitality took care of me...

Just had the most disappointing time here. Our server was AWESOME and set up for total failure. They were out of 3/5 appetizers, 2/4 sides, and 2/4 entrees. They were out of lemonade. I ordered a glass of cava which took 20min to get and was room temperature. The replacement glass of sparkling wine was flat. There were only 2 other parties in the entire restaurant - one a single and the other a 4 person - and my steak and fries took 55min. I ordered the steak medium and received it well done. At this point I just called it a day and asked for a box and the check so I could get my kid some dinner in our room since they were out of everything and get her to bed. The ambiance and view of the bridge was the only redeeming factor. For a $60 meal it was one of the more negative dining experiences I've had. We should have walked down the street to...