Hampton Inn & Suites Memphis-Beale Street — Hotel in Memphis

Lots of issues with this place from billing, service, cleaning, maintenance and overall operations. Although I am providing a one star it has nothing to do with the noise level at the hotel. Beale street is literally feet from the hotel and it is loud, so if you want quiet you need to move elsewhere, maybe Hilton garden if you are set on being at the Hilton brand. This Hilton location is the worst we’ve stayed at, and we’re diamond members so we stay a lot. There were issues with the smoke alarms the first night at around 930pm going off on our entire floor. It lasted 15 minutes until the fire department could come and check which rooms alarm went off and then it was reset. Staff came to our room the next morning and stated different reasons why they were there, but they slightly swiveled the alarm on our wall and they said ok great. We went to the lobby later to clarify what caused them to come to our room and explain we did nothing to the alarm other than try to mute the sound. Meagan was rude and said I never said you set it off but our staff needed to reinstall the alarm it was disconnected. I explained about trying to mute it and said the guy literally rotated the alarm very little and me trying to mute was the likely issue and it wasn’t reinstalled. She had an attitude with me for no reason. Meagan did not represent good customer service skills and we weren't happy with the response we got. That same day staff needed to rekey all the rooms to upgrade some system they were switching to, so that evening upon returning everyone at the hotel had to get their cards rekeyed at the front desk which was a hassle. Seems like this could have been conducted more efficiently with little to no impact on the guests but it wasn’t. Since they had to open every room it would have been a great opportunity to fix the doors as our and many others stuck and therefore have to be slammed to shut, which shouldn’t happen. They could have noticed our deadbolt didn’t go in the hole either, but they didn’t. They could have noticed the one elevator that does work the down light does not come on when pushing on the 3rd floor but they and no other employee must have noticed that either. From other reviews the other elevator has been down for an extended period of time, so one elevator for everyone becomes a problem especially during checkout when people can’t fit their bags into the one elevator, management you need to do better. Although water conservation should be a thing our toilet flushed 3 times for every time we pushed the lever wasting tons of water, guess housekeeping didn’t see that needed fixing. Our bed cover was stained on the end under the pillows, not sure why. The shampoo and soap in the shower was totally empty not even a squirt indicating a previous guest(s) also had none. Upon checkin we got water but never was offered snacks or sodas as diamond and gold members are supposed to get. The pros of the stay was Erica who was friendly and resourceful. Her coworker on the evening shift was also nice and helpful I just didn’t catch her name. Parking had to be figured out but worked well, in and out was easy. There was a small microwave and ice machine on each floor which was nice. Overall this place could be good but needs better management and maintenance. Customer service skills are reprehensible during the day, led by Rachel who is the manager with no people skills. This place doesn’t care about the guests and they act as though they will only deal with the tourist/guest one time and who cares. I copy your sentiment and next time we come to Memphis we will stay elsewhere, and maybe not even at a Hilton as normal. Also a $100 incidental hold for each night is excessive and I’m glad I’m older and can do that, but many others wouldn’t be able to do that. Shame on you for your behavior and poor practices, fix your hotel and treat people like the night shift...

On a positive note, I must commend Aramis and Meagan. They truly understand the value of customer service and professionalism. They deserve recognition or consideration for training roles. Great job, Aramis and Meagan—don’t change and keep striving for excellence. Just ensure that new employees meet the same standards!

I recently had a disappointing experience at the Hampton Inn and Suites located at 175 Peabody Pl, Memphis, TN 38103. From the moment I arrived, the service fell short of expectations. Laura at the front desk appeared disengaged and unhelpful, barely making eye contact during check-in. Her disheveled appearance suggested she wasn’t fully prepared for her role.

The room was equally disappointing. While the online photos portrayed a spacious and inviting atmosphere, we were greeted with an outdated, worn space that had a persistent musty odor reminiscent of a skunk. The bed was uncomfortable, and the pillows were flat and lumpy, offering little support.

Compounding the issue, the "Do Not Disturb" sign did not stay on the door, resulting in interruptions from the cleaning staff. When I expressed my frustration, I was told, “I’m so sorry, it must have fallen off."

There were also bugs present (please refer to the attached pictures and videos), highlighting significant cleanliness issues that indicated housekeeping was not a priority.

Noise levels were unbearable. I could hear every door slamming in the hallway and conversations from neighboring rooms. It seemed that all the doors were misaligned, as my door was unlevel, which might explain why my neighbor's door was always slamming. To make matters worse, a live band was playing right behind the hotel on Beale St, making it impossible to get a good night's sleep. Although earplugs were provided, they felt like a poor consolation (see the video and pictures).

One day during my stay, the water was completely turned off, leaving me without a shower after a long day of work. To add to my frustration, on checkout day, the hotel elevator broke down, forcing me to carry my luggage up and down seven flights of stairs!

Additionally, the elevator in the parking garage was out of service. When another guest raised this concern, Laura informed them that the hotel was not responsible for the garage or its operations. She literally said that! Incredible.

The amenities also disappointed. The Wi-Fi was unreliable, and the outdated TV offered only a few channels—reminiscent of the 1980s—with no streaming options like Netflix, Disney, or Prime.

Breakfast was another letdown, featuring watered-down oatmeal, stale pastries, hard-boiled eggs that required peeling, overcooked sausage, and lukewarm coffee, likely from the day before. It may sound unbelievable, but I can’t make this up. The staff was shouting at each other, sometimes using profanity, creating a chaotic atmosphere—especially with children around. One particular black female staff member was notably unprofessional; I mention this not to imply racism but to illustrate the lack of decorum.

Overall, my stay at this Hampton was far from pleasant. I wouldn’t recommend this hotel to anyone seeking a comfortable and enjoyable experience—there are certainly better options available.

While the Hampton Inn and Suites brand has a positive reputation in some areas, and charge an arm and a leg. It ultimately hinges on the quality of employees you hire. A lack of education, professionalism, and poor customer service are unacceptable if you aim to run a successful hotel; this all reflects back on management. Bad...

The location of this Hampton is perfect for anyone who wants to visit Beale Street and enjoy the sights and sounds of Memphis. The rooms were nice, and the staff was very courteous and friendly. There are a couple of reasons that I did not offer a "ten" for this location. First, there was only one elevator working. This made it inconvenient at times to get around. The biggest problem was each day around checkout time the elevator was continually being used by the cleaning and/or maintenance staff. We had to wait for over fifteen minutes to get the elevator. We watched as full car after full car stopped at our floor without room for anyone to get on. We watched as these full elevator cars stopped at every floor with the same result. Once we got on a car, we experienced the same delays as we stopped at each floor, showing the hopeful riders that the car was full. The second downfall is the parking arrangement. The garage itself was nice and close to the hotel. We did wait to get into the garage a couple of times during check in times, but that is understandable. The real problem with the parking situation came when we were leaving for our final departure. I tried to get my car out of the parking structure so that we could load up at the hotel door. My pass would not open the gate. I backed up thru the garage to the area nearest the hotel. My wife and I used the baggage trolley to wheel our things across the courtyard, and into the parking structure where we loaded up our car. We then returned the trolley and tried again to exit the parking structure. Once again, our pass would not open the gate. We saw a security person and asked why our card did not work. We were asked "Did you already check out?" We said that we had. The response from the security person was "As soon as you check out, the card is cancelled." We asked, "Do they expect you to get your car, load your items in the parking structure, and then go back inside to check out?" The response was "The system is messed up." We totally agree, it is a messed-up system. As we drove away, we thought "what if it were raining?" That really would have been a disaster. The final issue was the morning breakfast. The "hot food" was sausage, eggs, omelets, etc. was anything but hot. The toaster did not work properly. The waffle maker looked nice, but the line waiting to use it was so long we never got a chance to try it out. I do not mean to be super negative. All-in-all we had a great visit. I have really only pointed out these issues because they can all be addressed and fixed by management. It is the "details" of a stay that can make or break your trip. This is not an inexpensive hotel to stay at. It should be run better, and the guests...