Jersey Mike's Subs — Restaurant in Menifee

Let me start of by saying the food was great.. always is! However I was very disappointed and frustrated with your team members. Especially on a VERY IMPORTANT day where ALL of Jersey Mikes profits were going towards the Special Olympics!

On March 30th, around 8 p.m. I called the Jersey Mikes store in Menifee, CA to place an order. I called roughly 4 times before I finally got an answer from an employee. I was prompted to hold and in return I was hung up on. I proceeded to call an additional 24 times and did not receive an answer.

At this point in time the store was about to close so myself and my girlfriend drove down to the storefront to place an order. I would like to point out that we had actually already had dinner at home that night. However, when I found out that Jerseys Mikes was giving 100 percent of their profits to the Special Olympics I immediately wanted to take part. I personally have never heard of an organization doing such a thing and I was proud to help donate to such a great cause. Especially since I have family members who are indeed "special" themselves.

When we arrived to the store there was only 1 customer ahead of us with THREE staff members in the front taking orders and making the food. While waiting in line I continued to call the storefront to see why they were not answering the phone, especially since it was extremely slow at the time. Surprisingly, I could not hear a telephone ringing which was odd because I was receiving a ring on my end of the call. I was able to visually locate the phone where myself and my girlfriend noticed the phone had been disconnected from the wall. Very sad and unfortunate. How are customers supposed to call and place orders and donate to the Special Olympics if the phone is off the hook?

Once I saw this I immediately asked an employee why the phone was disconnected from the wall. She stated "We have been extremely busy today." And my response was "Yes, you should be, it is a very big day for Jersey Mikes and the Special Olympics." While waiting to place an order more customers started arriving and it was very close to closing time. At this point in time about 4-6 more team members came out of no where to help assist. Where were these team members when I was trying to call and place an order? It seems to me that your employees only came to help towards the end because they did not want to do any overtime or stay open any later than clock out time. I wish they would have given that same effort prior to getting a rush near closing time.

When we received our meal I asked to speak to the manager. His name is Fabian and I explained to him the disappointment and let down of his crew. When I asked about the phone being disconnected he stated "We are running low on product so we had to take the phone off the hook." So I received two different answers as to why the phone was disconnected.

Honestly I'm in awe and lost for words. How can such an organization as yourself do something so low and not give people the opportunity to donate to the Special Olympics. I sincerely hope that corporate reaches out to Fabian and the rest of the Menifee, CA Jersey Mikes storefront.

I love your guy's food but after this event I will not be back and I will continue to let other customers know how you guys handle business. Have...

Ordered on the website order page at about 6:30 PM and was told the order would be ready at 7:10. Sandwiches were supposed to be ready in 40 minutes. I got to the store a couple of minutes after the time the order was supposed to be ready and was told the order was not ready yet so I waited. There were 3 or 4 others waiting as well. About 5 or so minutes later the young lady behind the counter told the next walk in customer that they were out of bread. I asked about my order and was told it would be a few more minutes but I could only get wheat bread instead of the rosemary parm. and white bread I ordered. I said "fine, just make my sandwiches). By now it was 15 minutes past the time I was given for the order to be ready at least three people came in for pickups or to place orders and were told there was no bread and either walked out or cancelled their orders. The crew seemed totally disorganized about what to do. When I finally got my order BOTH sandwiches were on white bread and both were not made according to how they were ordered (I ordered bacon on both and didn't get it). Too many young people and no adult supervision running the store. The only reason I gave two stars was that in spite of the errors in preparing the sandwiches the quality was up to par. Btw, I left the store at 7:30. I probably will not be returning...

Since I work across the street from this place, I tend to frequent them often. I usually place my order online or with their app. I'd say 99% of the time my order is waiting for me at pickup. The one time it wasn't, the staff seemed to be busier than usual which happens. Plus my order contained a gluten free order which requires careful attention to avoid cross contamination (which they Always are excellent with!). During this visit they were dealing with another customer that seemed disgruntled mostly due to his own lack of understanding with the digital ordering platform he used. He was unwilling to accept any answer to reconcile his issue, and ended up throwing profanities and their rack on the ground (may have been drunk?). Despite the drama created by this man the staff did well and deserve a lot of credit for handling things as professionally as able. Either way I understand how food service works (and doesn't work on the fun days), and know these guys are doing their best and are making the efforts to assure as excellent service as possible. I will...