Ono Hawaiian BBQ — Restaurant in Menifee

This review is for the newer location in Menifee, Town Center Marketplace, 30021 Haun Rd, Menifee CA 92584. Since it is part of a franchise I feel it is fair to write this review. They opened a few days ago, and we received some coupons that we forgot to bring anyways. Place had 15 employees that we counted, so production was dynamic, while food was obviously constantly moving, which is the ideal situation. Service at the hands of capable Josefina was right on point, very attentive to detail. We ordered 2, yes 2 family meals for 5 family members, one being a very light eater. Plus 2 more plates that were on sale for $5 a piece, which consisted of 3 pieces of fish, plenty of white sticky rice, and homemade salad each. Needless to say it lasted for two days, each day a complete, more than enough meal for all involved. 1st Family Meal, $33.95 + $3 for replacing one of the eligible items for shrimp. We chose Shrimp, Curry Chicken Katsu, and Kalua Pork. Sides were Rice, Macaroni salad & veggies. Veggies were mostly steamed cabbage. Plenty of food, easy to eat. 4 Stars. 2nd Family Meal, $33.95 plus tax, I am sure. Same sides plus 3 entrees: Teriyaki Chicken, Island Curry Chicken, Island White Fish, plenty of grub. 4 Stars. Plus 2 fish dishes mentioned above, $10. 4 Stars. Way too much food , but tasty. Now we know better. Warrants a future visit. 4 Stars.

4 long years after our first visit, I decided to return. Frankly the options around here are wearing thin. Besides the escalation of the prices, and the added hike when using a food delivery/pick up app, which I do as of late, specially when a significant discount is offered, the hard truth is that been there, done that, I’m not impressed has been the norm not the exception. So Family Pack to the tune of $47 plus, plus a very heavy tax from the app, but 35% off I figured the abuse was minimal. BBQ Beef, sweet tones as expected, semi charred and almost sure the last of the mohicans since I am convinced I was dead last. Plenty of a bed of steamed cabbage/minor broccoli and enough pieces of meat to tilt the dish to their favor, like the last gets the extra dollop. 3.5 Stars. Chicken Yatzu? Traded from Teriyaki once I learned that the sauce was already on it, but did not realized the trade off was going to be breaded, which preferably I try to avoid as a norm. Again kind of loaded, and of course the end pieces more breaded than it should be allowed, with feeble hints of chicken, but must admit it was well appreciated by the flock, including myself. More veggies bottom. 4 Stars. White Fish only 4 pieces, and lo and behold! also breaded, but not too shabby compared to many fish and chips along the way. 4 Stars. 5 Scoops of sticky white rice, macaroni salad agreeable carb city. Sauces teriyaki (should had the presence of mind to say no thank you) and a much better thin sauce that elicit approval once tried 4 Stars. All in all well served, and the grunts of disappointment did not materialize. I did like the staff hats as I do with most...

Store honestly deserves ZERO STARS, beyond disappointed with the service I received here!!!! My husband drove all the way to this location, only for us to receive the wrong order, workers were not interested in compensating us for messing up on our order even though we live deep in murrieta/Temecula being they made us drive all the way back to fix their mistake, and to make matters worse we both ended up with stomach aches and my husband threw up from the food, I have contacted them multiple times asking for my money back, and I have yet to have someone reach out to me, I was going to let all of this go until we both became ill and my husband was throwing up all over the place, the food is still sitting in the fridge! TERRIBLE TERRIBLE SERVICE, this was our favorite location until this incident, I would never recommend this location to anyone!!!!! The fact that it’s going on almost 3 weeks without the district manager getting in touch with me is absolutely ridiculous! Still waiting for...

I’m not one to write reviews unless my experience is terrible and let me tell you, IT WAS TERRIBLE. I was running late and forgot to bring a mask and a woman behind the register was VERY RUDE to me. She said “I don’t know if you don’t like to wear masks but you need to wear a mask here” in a very very rude tone. I was polite the entire time but the way she approached me was so unprofessional. She also said “you still need to cover your face as you approach me” and she made me use my shirt to cover my face. I was just picking up food for my sister and she was extremely rude for no reason. I understand she may dislike her job, but if that’s the case I would quit if I were her. Also, she needs to educate herself because masks are NOT mandatory anymore in riverside county. I hope this miserable unhappy young lady finds happiness within herself. I will never purchase food from...