Jason's Deli — Restaurant in Mesquite

I’ve never been so excited to do a review. Oh my goodness!!! If I could give ten stars I would. You all know this has to be good just by the way it is starting off. So here we go: so I went to Jason Deli on town East boulevard to get a bowl of their beef stew since the weather is actually calling for it. I got in there and a young lady took my order. She had such a baby voice I could barely make out what she was saying at times but we managed to get through the order. I ordered a new steak sandwich they have, The beef stew, and a cup of their spicy gumbo which was perfect. It’s not very spicy at all which was wonderful. My husband ordered a chicken baked potato with a strawberry shortcake and a kids meal for my grandson which was the turkey sliders with a bag of chips and a drink. This location is very clean and they move very quickly but what really stood out was one of the workers there, I had to ask for his name and was told his name is Frederick. He was amazing!!!!! He had us laughing, he provided exceptional customer service to all the guests. Everyone that walked through that door he put a smile on their face. There was an elderly lady there. She ordered quite a bit such as myself, he graciously helped her out the door and made sure she got in her car safely. Don’t get me wrong the food was really good but I will definitely be back because of this young man and I’m bringing a group of other people with me. I visit a lot of restaurants every week especially on the weekends but this location because of this young man has definitely gotten a piece of my heart. I had to tell him how wonderful his customer service is and he was so humble. He said thank you and proceeded to tell me he loves to see people smile. He said you never know what a person may be going through or dealing with and just to be able to smile goes a long way. Jason Deli, if you get to read this review please keep this young man. He will get your establishment lots of returning customers and great reviews. My message to this young man is May god continue you bless you and keep you with an amazing heart. This world needs more people such...

I'm the friend Sniff the Raven discusses in his review.

My friends wanted sandwiches for a late dinner. We checked their site, they had a Gluten Free menu. When I placed my order, I deliberately asked if they had gluten-free bread and could substitute it in the muffuletta.

I was told they did. So I placed my order. I declined my receipt, it's usually a waste of paper and I just have to throw it away later. I joined my friends at the table and waited. And waited. My friends, knowing I have health problems, began to ask on my behalf. We waited some more. My friends finished their meal. And we waited.

Turned out, they packed my order as delivery and sent it off with a delivery driver. Since I don't have my receipt, they apparently had no record of my order and can only offer me a gift card. Fine. I reorder, stressing once again that I NEED GLUTEN FREE. I have Celiac Disease, though I can usually handle a little cross-contamination.

The order came out and the manager is trying to offer me a free strawberry cheesecake, which is not gluten-free according to the menu. (Despite there being stickers on my meal regarding dietary restrictions and warning of cross-contamination)

The ham muffuletta wasn't great and the tomato basil soup disturbingly sweet. However, I was famished, so I ate. Big mistake.

We left about 10pm and I got to spend the rest of my night violently sick from my body's immune response to gluten.

My friends assured me that Jason's Deli is excellent, but I really can't trust this restaurant or chain now. I don't know if it was the Karen I heard freaking out over eggs and they took it out on me or if they thought I was being one. I gave the gift card to my friends. It'll be years before I can purge the memory of the gluten reaction and ultimately throwing up that muffuletta and tomato basil soup after it sat in my...

The food was very good, the store did seem rather clean, the staff was attentive and willing to help but, the fact that the manager was berating employees behind the front cash registers was unprofessional of the manager at minimum I'd rather poor management decorum at best. He should have taken the employees to the back and had someone cover the registers while he was disciplining them. The manager was standing behind the employees with a very upset and grimacing lmovements of his face. He finally did take them back one at a time to discipline/continue his berating. By the time the employees came back up front they were not only upset. The young lady continued doing her job, but you could tell the young man was notably upset by his gestures and tone as he spoke to a young woman in a black T-shirt, who I'm going to assume was an assistant manager. The manager came from the back, and several of the people definitely change their attitude and it changed the atmosphere behind the counter. Being someone in management, I found this to be rather unseemly and lacking professional decorum.

Based on what I was able to regrettably overhear above the chatter of the customers, the manager did have cause to be upset, but still should have handled this in the back in his office, out of sight of clientele.

I would assume customers come to a restaurant or other eating establishment to relax and enjoy the atmosphere as well as the food, but this does create tension not only in the atmosphere, but it puts employees on edge when they appear to be going through the motions, rather than enjoying serving the clientele who frequent their...