Panda Express — Restaurant in Mesquite

TLDR: Awful experience!!! The Panda Express company DOES NOT CARE if their app was used to rip their customers off. Immediately delete your saved payment methods, cancel your Panda Express app accounts, and uninstall as soon as possible.

Some criminal was able to walk off with $50 of food charged to my credit card while fraudulently using my Panda Express account. There is no way I would be ordering takeout in Mesquite, TX while I am in California. Tried calling the restaurant to cancel the order once I received the purchase notification, and no one was answering the phone. After about 15+ minutes of redialing until someone finally answered and said they had already handed over the food. According to the manager, it was too late and there was nothing he could do about it. OK, I understand that they couldn't get the food back, but they could definitely refund or cancel the charge, right!?! Wrong!!! The manager told me he wouldn't do anything and that if I want my money back, I would have to call my credit card company to dispute the charge.

Called the corporate customer support number to report the crime, and was told the official corporate policy was to make victims of fraud recover their money themselves through their credit card company. I am shocked, deeply disappointed, and furious that Panda Express will not even lift a finger to make things right. This is even though it was the Panda Express app that allowed someone to log into my account and make a fraudulent purchase. Maybe he has a weak password, some might ask. The thing is, I have 2-factor authentication activated which means someone would also have to access my email account to recover the code. The accounts do not use the same password and 2-factor authentication was activated on each one. A quick search of my email revealed that there were NO verification messages with the code you would need to successfully log in. There is also no way to change your password or cancel your account in the Panda Express website or mobile app.

I would advise anyone who bothers to read this to immediately delete your saved payment methods, cancel your Panda Express app accounts, and uninstall as soon as possible.

It might sound crazy, but I think this might have been an inside job. How else would someone be able to bypass the 2-factor authentication and other security systems without leaving a trace? It would help explain the baffling corporate policy of doing nothing to make it right.

Now I am the one stuck having to dispute the charge to make right a crime that the Panda Express company's app, restaurant, management, and corporate policy helped to facilitate. Yeah... Thanks but no thanks! You just...

I am very new to the Dallas area and I came into this Panda Express in Mesquite on 4/22/2024 around 8:55pm. There were only two customers and they were already seated and eating. There was a Hispanic guy in front of me and his ordered was taken by the worker Phillip (Hispanic male- they refused to provide his last name). After he took the Hispanic guy’s order and he went to pay, it was my turn to place my order. Instead of Phillip helping me, he immediately started making to-go plates while completely ignoring as I am standing. After about a minute, I spoke up and asked why is he not taking my order; he still ignored me. There were several Hispanic workers and one came over to take my order. I was extremely upset. Another Hispanic male while into the restaurant and Phillip went over and took his order immediately. This was for sure a racially motivated act. He had absolutely no reason not to serve me. I never been in that location, I have never seen him, he’s a RACIST who shouldn’t be working there. I also spoke with the manager on duty that night. Today (4/23), I spoke with another manager, Elizabeth. He ONLY served Hispanic customers and his RACISM was caught on camera. I encourage Elizabeth to review the camera which would show his racism. I’m also calling corporate. There’s absolutely NO ROOM for racism in our society! He need to be coached...

Most HORRIFIC fast food experience of my entire life. If you spend (in the words of the GM) “3 minutes at the register”, you’ve done something terribly wrong as a customer. I was simply pulling up my new app user coupon code, which neither the GM nor the staff “knew anything about”… regarding their own app. This caused tension between customers, horrific stress for me (I have chronic health issues), and I wouldn’t go back there if they gave me a free meal once a week. The irony is that I ordered extremely fast out of respect for everyone else. Some customers took 10-15 minutes to order in line while talking, which is no issue for me- except for the double standard. Then, I had to wait 20+ minutes for them to actually serve me my food. ??? The GM and the staff there ought to be stripped of their jobs. They get paid around $17 dollars/hr to stand there and be so incredibly rude and ignorant of “customer service”. Portion sizes vary according to the individual serving your food, or whatever other method they individually maintain. I guess this is typical for fast food in Dallas/Ft Worth, but they could at least be somewhat nice. In and out in 3 minutes or less, or people get mad. All about the turn-over and profit, and people’s impatience. In other countries, people take the time to enjoy food and others… and life. People ought to take a...