Outback Steakhouse

First of all I'm extremely considerate of the service industry, and have never written a review such as this one.

The day started off great, my eldest graduated from middle school. So he and some friends wanted to go to Outback because to many people were going to Chilli's.

We were the first family to arrive, the hostess told us it would be a 20 to 30 wait for our party of 7, and gave me a buzzer. A few minutes later we added some people and made it a group of 20. They said it will be about 45 minutes. An hour later I asked how long did we have to wait because my small children were hungry, sleepy, and anxious.

They soon started seating the children, and some adults. 20 minutes after I asked the hostess what was taking so long, people had apparently added themselves to my group because they arrived later then me and were sitting with the kids. She said she didn't know, that I should speak with the manager at the front. I asked the manager at the front the same question. She called the restaurant manager. Even more frustrated its 9:10pm , and I had arrived st 7:30 pm. I asked the manager in charge. He smiles and replies the table has been set for awhile. I said no it hasn't. I was the one who sit the reservation, I have the buzzer, and it hasn't even buzzed , and no one has bothered to call my name. I've actually have asked multiple times, and I was told to wait longer.

He smiled and said, come this way. He basically disregarded everything I said, as if he didn't care. This was suppose to be a memorable evening. It was in a very bad way. By this time my youngest child was extremely hungry and wanted to go home. I had to leave the restaurant with 2 of my children, and left my wife with the oldest. I was extremely dissapointed with the lack of communication , and compassion of the manager. HORRIBLE COSTUMER SERVICE!!!!!

My kids and I ended the night frustrated and hungry. We will not be going back.