Santo Dulce! Churros & Ice Cream - Edgewater — Restaurant in Miami

Horrible customer service. I wont spend my money at this place anymore due to the horrible service I received when I went with my kids. The worst thing is that when I tried addressing the issue on an online platform, they simply delete the post rather than getting to know more about it. Nice way to treat your customers with respect. update to answer your question this was a bit more than a month ago at the stand located in Wynwood by NW 27th St and Second Ave. during the weekends. Guy at the stand seemed really bothered I guess to the point of forgetting to say Thank you at the end, but he did find the time to ask me if I wanted to colaborate with him by giving him a tip, which I did (this was the first person out of all the three other stands I went to that asked me that question) Yeah I definitelly will find some time to address this issue just because I was a customer that will send my son every weekend to spend $40-$50 on sweets, and I feel like you guys should have addressed this better. When I said that a post was deleted specifically from IG, Im not referring to my post. It was a post of yours where myself and another person were giving complaints. Thanks for taking your time as well on this busy morning to reply...

We ordered 15 mini churros between five of us. The options are 6 mini or 9 mini so they divided them that way into two boxes. We got all 15 as the cinnamon sugar flavor, with chocolate dipping sauce and condensed milk dipping sauce. The churros were the best!!!! Perfect balance of crisp on the outside and soft on the inside. Cinnamon sugar was delicious, as well as both dipping sauces. They included two lil cups of the chocolate and condensed milk each which was not enough for 15. For 15, there should be three of each of the sauces- so 6 cups of sauce total. Anyways, we ordered too many. 15 minis were too much- 12 would have been plenty. One family member also ordered the Santo De Leches milkshake and they said it was delicious but that they shouldn’t have ordered it because it was too much with all the churros. My only complaint and the reason for 4 stars - the table seating is positioned at the backend of the food truck where the truck’s gas exhaust pipes are. They should flip the seating arrangement and put the seating towards the front of the truck so that customers who dine there don’t have to sit in the gasoline fumes. If they rearrange the seating...

I was at the Smorgasburg event at Winwood Wall this evening and saw a photo of the churros ice cream that looked scrumptious. I walked up to the cashier and told her I want what is on the photo, pointing directly to it. I paid $10 and was handed a churros cone with disgusting vanilla ice cream that was exactly what you get at McDonald's! Gross! I said to the lady that my cone didn't look like the photo and asked where are the nuts and caramel like 9n the photo. She tried to explain something which made no sense and I said hey I asked for exactly what is in the photo. Then she said oh yours is plain vanilla. Huh?? I was so confused, and annoyed. What a waste. Horrible ice-cream and even worse customer service. Do...