White Castle — Restaurant in Middletown

I stopped by tje middle town location last night July 17,2024 at 9:35ish pm after work with my husband and ordered a #1 (4 white castle meal) and two cheese burgers. I found it odd when we pulled up to drive true window to pay that it took several minutes for someone to come to the window as there was no one there but us. I was literally about to tell my husband to pull off because it was so odd. My first though is they're maybe at closing, low staff but when I looked it up they didnt close till 3/4am. When I saw the young lady about to come to the window ( medium size to thick white female and a thin white guy getting fries)we stayed. We gave her our card and she gave us our drinks then the guy on fries handed us our food. We asked for mustard the guys replued its in the bag already. As we pulled off we ate a few fries, the top was a good tempature the bottom was cold much cooler. I went for my burgers as I was starving from working and my burgers were dried out. The buns were that "sat out dried out" feel , and the burgers were extremely dry. At one point because we had already made it to the highway I turned on the overhead light because the burgers were just not even feeling right in my mouth, when I looked it looked as if they either something was on the burger that shouldn't be ( maybe dried ketchup..greese pile up..maybe hopefully). I'm sick thinking about it because I should have gone with my gut and left. NEVER eat in the dark!! At this point our food was either old from much earlier in the day, or pulled from the trash. I can only hope there are cameras at food prep to confirm nothing was contaminated. I did pray before I ate so.. I'll leave the rest to God. But NEVER AGAIN! Please check the food cameras if...

Yesterday my wife and I had the best experience at this White Castle. There were only 2 employees working at the time, which led to a little longer wait time than we would have preferred. However, those two employees provided such exceptional service with positive attitudes truly stood out, that I felt compelled to share my experience.

Although I am a regular White Castle customer (who isn't right?), this was my first visit to this particular location. I was amazed at how efficiently the two employees (a woman and a man, whose names I unfortunately did not catch) managed the busy workload. They were constantly on the move, communicating effectively, and working hard to keep up with the crowd both inside and at the drive-thru.

What impressed me the most was their unwavering positivity and kindness. They noticed that my wife is pregnant and took the time to ask polite questions about her well-being and our due date, sharing details about their own families and wishing us a positive future. Just as important, their interactions with each other were filled with “please,” “thank you,” and uplifting comments like “you’re amazing” and “you’re a genius!”

Despite a slightly longer wait time than expected, their cheerful demeanor and dedication brightened our day. My wife and I carried this positivity to the party we attended with our Crave Case, and we made sure to share our wonderful experience with everyone there.

I strongly encourage you to meet these outstanding employees yourself. They deserve recognition for their hard work and the positive impact they have on White...

Oh where to begin. After a late night workout at the planet fitness down the road I was hungry. Theres not many options at night so I found myself going to the local White Castle. When i arrived, at around 12 am, there was a line of about 7 to 9 cars. I sat there waiting about 10 minutes and only 2 cars had moved. It wasn't until the next car got serviced that we finally started moving again but there was a car not moving forward at all. The line of cars still waited behind this car until the next car was serviced. It was until that point that everyone in line realized the car wasnt moving still. Somebody got out to see what was going on and I saw them gesture the guy was asleep. So we did what anyone else would do in a situation like this and passed the guy who was "sleeping on sliders". About 5 minutes later the police showed up and pounded on this guys window and he woke right up and they conducted a field sobriety test right there 12:45 in the morning in white castles parking lot. About 10 minutes of waiting in line I finally reached the window where they couldnt even understand me speaking clear as day they asked me to "speak up" so I did and they finally got my order. They rush you in the drivethrough and still take 10 minutes to make your food. I don't think it says enough that people literally fall asleep waiting for this mediocre food. Also I find it hilarious since they have a slogan "Never sleep on sliders", but their customers do because they take so long. My visit took about 45...