Jiang's Chinese Restaurant — Restaurant in Midlothian

I’ve been a customer of Jiang’s since it opened in 1999 – longer than the discourteous, rude cashier is old. I will no longer be a customer.

My mother lives in a place that doesn’t prepare vegetables that are cooked properly or tasty, so when I visit from out of town, we make a trip to Jiang’s to get food with vegetables she enjoys. In the last several months, our experience has not been good. On one of my visits a few months ago, I ordered Twice Cooked Pork that came with lots of cabbage and other veggies. After I went home, Mom returned to Jiang’s and ordered Twice Cooked Pork that contained carrots and only a few small leaves of cabbage. The description in the menu reads, “Marinated strip lion pork wok tossed with Chinese cabbage, fresh mushroom, babycorn, green and red bell pepper in spicy brown sauce”. Mom tried to get a credit for the meal and had an issue with the cashier and so I called. The cashier accused her of not ordering the same dish I had ordered, and I know that she did because she had to call me for the name. About a month ago, Mom tried Moo Goo Gai Pan. The description on the menu reads: “Sliced tender chicken breast sauteed w. fresh mixed Vegs in flavored white sauce”. She enjoyed it, and so when I came to visit, we both ordered it. Neither of us got many mixed veggies, but there was plenty of broccoli and chicken, and the white sauce was visible and tasty. I had surgery planned a little more than a month later; so the day before surgery, we picked up four Moo Goo Gai Pan lunches so neither of us had to cook. Mom ate hers that evening. There was absolutely no sauce and it was dry. The day after my surgery, Mom drove us back to Jiang’s where we hoped to have the lunches remade WITH sauce as it was prepared before. I reminded the cashier what had happened with the Twice Cooked Pork, and then I showed her one of the lunches. She insisted 4 or 5 times that there was white sauce by pointing at a piece of chicken. I told her she was pointing at a piece of chicken and she told me that the chicken was “coated” in sauce and that if I wanted to see sauce, I needed to order extra sauce. When I told her that our previous orders weren’t made with extra sauce and there was visible sauce, she told me that we had ordered the wrong dish previously. I asked her if she wanted to see the description of it on their menu and she insisted that the dish had sauce in it; so I took the top off, stuck my finger in it and showed her there was no sauce. She still insisted that the dish came this way and that if she was to reorder it for me, it would be a waste of food because it would come out the same way. So I said to her, “Then order it with extra sauce”. The manager was not there. She couldn’t replace the lunches without the manager’s approval and yet she didn’t make an attempt to call him or her. So I just told her to refund the lunches, which she said she would do later, to which I replied that she needed to do it now because I was not coming back.

I’ve had enough Chinese food in white and brown sauces to know that the sauces aren’t served like gravy, but, both, Mom’s individual Moo Goo Gai Pan order and both of the orders we got during my last visit had visible sauce. Just as the Twice Cooked Pork I ordered had plenty of cabbage and other vegetables and Mom’s order had carrots and hardly any cabbage, the preparation of the food is inconsistent from day to day. What made me really mad was the rude cashier accusing me several times of ordering different dishes the first time we ordered them, and I could not seem to get across to her that the food was not prepared consistently from visit to visit. So if you do go to Jiang’s and get a dish you like, don’t count on getting the same dish with the same ingredients that tastes the same as the dish you liked the next...

I wish I could leave a 5 star review because even though the prices are high for this area, the food Does taste very good. I got a bit frustrated with the up charges for the house dipping sauce when doing take out, so I switched to Eat In where the sauces are on the table at no extra charge. Today I just had to speak up, because when I went to pack up my leftovers to take home I requested a container to bring home my table sauce leftovers. She gave me a tiny one that holds maybe a couple tbsp, but I again asked for a big one... she said that it would be $2.50 extra, but that they would Allow it this One time. I mentioned that it was My leftovers from my meal and would just go to waste as they can't share it with another table when it has been used... THATS when she said that they DO use it for the next table !!?!?!?!?! I mentioned to her that I have SEEN people dipping Directly into the bowl/jar before! She said that is why they include a serving spoon!, and I assume also the little lid, But Who knows how many kids lick the serving spoon and put it back in! She said if they see people dip they don't reuse it... I just felt the need to share this information because I would definitely want to know if I were a new customer! That sauce sat unlidded with constant dips for our whole meal with all of us laughing and talking and touching it and I would NOT have wanted to use it if it had been sitting open on other tables before ours. I am slightly frustrated that after spending nearly $50. For a quick lunch they wanted to charge me for my leftover sauce, but I understand that that is there policy and not reason for a bad review. However with everything going on with viruses right now I felt people Need to know about shared table sauces... If they Need to reuse sauce they should put it in a condiment squeeze container which can be kept closed and washed between tables , not brought to the table in little bowls...

Easily parked up front upon arriving. The hostess provided great customer service and answered all our questions as it was our first time here. Our order was ready when promised too !

We decided to try this restaurant after seeing good review on Facebook. The food was packaged well and when we arrived home everything was still hot. I’ll start with the rice; it is absolutely a great value! I removed the peas and carrots and added bean sprouts ( I love them but not sure I would have added them if I’d known it be $2 more). For $14 the house fried rice is a steal because it was right over 3 servings. Taste wise it was good but I’ve had better at other places; when we ate it initially I felt it was missing a flavor. But when I reheated it the next day I actually liked it better. I also had the fried chicken wings (they’re wingettes); they were good but not what I’m used to from Chinese takeout restaurants and they had a bit of feathers still on them. The pork lo-mein was tasty to me but my boyfriend stated it had a different taste than what he’s used to. He also said he liked it better when he ate it the next day. The lo mein made 2+ servings. The pork dumplings were good and we also liked the egg rolls. When asked the hostess let us know th e egg rolls were shrimp & ground beef but they looked and tasted like pork egg rolls to us (which we prefer any way).

Overall good food and I’d suggest it to others if looking for something in that area. I loved the service and would be open to trying them again for another meal but don’t think they’ll replace my go to Chinese...