3catea 三喵制茶 — Restaurant in Milpitas

We recently moved to the Bay Area from LA and were excited to visit the 3cat store in Milpitas, since we were regulars at the 3cat locations in San Gabriel, City of Industry, and Chino Hills. Unfortunately, this Milpitas branch was a disappointment compared to the others.

I always order my drink with two extra servings of boba—and at every other location, they automatically serve it in a larger cup to accommodate the added volume. It’s a small but thoughtful detail that makes sense. But here, they used the same regular cup, so after packing in all the boba, I was left with what felt like half a drink. Definitely not worth the price.

We also asked for a cup of ice water, which is standard for my 9- and 4-year-olds after they finish their sweet drinks. In the LA-area stores, we were always given proper cups with cold water—no issue. At this location, they handed us a warm cup of water in a cheap party cup. Not unsafe, but it felt like an afterthought.

To be fair, the drink quality was consistent with the LA locations, which we appreciated. But the customer service here was lacking—not rude, just completely inattentive and thoughtless. It’s those little things that shape the customer experience.

Honestly, if this level of service were offered in the highly competitive LA market, this store wouldn’t last long. People there have options, and small oversights like these would drive customers elsewhere. It’s also worth noting that this location has the lowest rating of all the 3cat stores we’ve been to, which honestly just confirms our experience. The product is solid, but the service has a...

It was extremely disappointing experience at this boba tea shop. The store manager who’s speaks Cantonese and Mandarin lady had an poor attitude, making the visit unpleasant from start to finish. Her unprofessionalism was evident in her rude and dismissive behavior.

Ordered 2 drinks on a Togo app at 12:35pm , the app showed estimated time is at 1:21pm . When I arrived at the store around at 1:00pm , I was curious why take so long to get 2drinks only ? So I asked the lady ( the store manager ) and she said almost ready . Okay , I waited for another 10 minutes, asked them again , she said in a minute , okay , fine . Takes 10 more minutes. In the mean time so many people they’ve got theirs drinks already . I asked the lady one more time , she said it’s packing right now . And finally I got my drinks at 1:40!!!

They skip the online orders , and make the walk-in customers orders only , I mean you can just closed the online app as well! She makes customers wait that much longer. But no any apologies!!

Considering this experience, I strongly recommend that the shop temporarily close down and retrain their staff, especially the management, to ensure they understand the basics of customer service. This would be crucial for them to provide a more welcoming and enjoyable experience for...

Please be aware of their online ordering system. We made an online order but didn't notice they were closed early. To my surprise, the transaction was posted on my credit card after a few days. I don't know why they accepted orders after closing and why they could successfully charge my card without providing anything. After calling the store, the employee told me they cannot find my order nor refund it. They asked me to call my bank without any apologies. The ordering system is ridiculous. It never sends you any emails or text. Your order page will be refreshed every few minutes until it logs out automatically. You are not able to retrieve your old orders if you cannot remember your randomly assigned order number or get a screenshot before it is disappeared. I cannot imagine I have to get a screenshot as a proof of purchase when just buying a milk tea? And of course I cannot remember the order number so that's why they cannot find it! It asks you to log in with the phone number when ordering, but never sends you anything so what the purpose is for providing the...