Chili's Grill & Bar — Restaurant in Mineral Wells

From the moment we walked in, our visit seemed extremely rushed. We came in aproximently an hour and a half before closing time, along with another table. We both had two people, and she sat us in tables next to each other. When our waitress came to take our order, we explained to her that we would like a full order of Texas cheese fries, as opposed to the half order that our combo came with. She explains that we will have to order a separate half order, which was no big deal. Once our fries were brought out, only one half order came. When we discussed it with our waitress, she said "oh I forgot to ring them in! Did you want them to go orrrrrrr?". It was obvious she didn't want to be bothered with ringing in the other set, so we told her we didn't need the second order. Not too long afterwards, we notice the table that came in with us got their order, and we noticed they got the same order as us. We thought was pretty cool! Turns out, they actually got our order, and we got theirs. The other table took a bite out of the tenders I had ordered and the waitress had the audacity to ask him if he still wanted his original order, or if he just wanted to keep my meal. Obviously, the other customer wanted to have his original order. Less than a minute later, they brought my "fixed" order to the table. They had taken the plate that was delivered to the opposite table, took off the tender that had a bite taken out, and gave it back to me. Absolutely disgusting and vile. At this point, we decide to leave, and pay for the fries we had eaten. Not once did the waitress try to get us to stay, or even attempt to fix the wrongs she had done in an appropriate manner. As a frequent customer at chili's, I was extremely disappointed in this specific location. We just moved to the area and we were happy to learn their would be a closer chili's to us. We probably won't be returning to...

Been to so many Chili's locations. On average especially when super busy any oops is acceptable. One star only here so I could move on to rant about yesterday's visit in my residential town. 8pm not overly busy, 1hr total of time spent in establishment. Simply a small to go order of 2 drink & their version of chili type con queso with a nuke, heat & munch bag of chips; pretty good idea there I'll say

Rude hostess, bartender a real nasty human, my sister was the one to make our order in person after much lack.of response from the so dalled bartender. She did go as far as to complain to the manager on duty, asking him to refrain from repromanding them til she left. Not as though he even attempted to offer a sple glass of water. A real disappointment all around. We even witnessed 2 gentleman that sat at a near empty bar weren't treated any better, one of the 2 was never waited on and finally gave up. I know as well as anyone, especially from being in this industry that verbal recognition & kindness goes a VERY long way. Definitely contacting corporate on this...

Normally we enjoy our food at Chili's. Last night we decided to order to go and relax at home with our food. I ordered the 6 oz sirloin with broccoli and plain (non loaded) mashed potatoes and my husband ordered the Boneless Buffalo Chicken Salad. My meal first-the broccoli was raw and lacked seasoning of any kind. Chili's broccoli is one of the reasons I go to Chili's, so I was extremely disappointed. My steak was cooked to the perfect temperature, but also lacked the butter and seasoning, so it was just a dry, tasteless steak. My "plain" mashed potatoes were covered with something red that was also spicy. No idea what it was or why it was on there. My husband's salad looked to be about half the size of the salad he would have gotten at the restaurant and was missing many ingredients. This was a shock and was very disappointing. Will never order to go from this Chili's again. Not eating in the restaurant should not warrant half sized portions, barely cooked and...