McDonald's — Restaurant in Mineral Wells

HORRIBLE EXPERIENCE.

Did a mobile order. Parked in our spot. Waited. Waited. Waited. 25 minutes in, a guy brings food out to someone in the drive through overflow spot. We flag him down and ask about our food. Gave us a lot of attitude and said he didn’t know; he would ask his manager about it. 10 minutes later, still no food. Tried calling, no answer. Husband tried going into lobby, doors locked. We get in the drive through line. My son says he thought he saw someone come out with food then go back in.

We called back. By some miracle, some girl with lots of attitude answered the phone. She said he tried to bring it out, but we weren’t there. I told her we were in the drive through because we had been waiting over 40 minutes and couldn’t get in contact with anyone. I told her we were in the drive through coming back around to spot one where we were. Complained about waiting 40 minutes, full of attitude she said, “ma’am we are short staffed.” And she hung up on us.

We get to spot one. Wait a few more minutes, still no food. Call back. She said he went out and we weren’t there, and I repeated, again, that it was because we had to drive around from the drive through. The guy we spoke to earlier brought our food out. We asked for the name of the franchise owner. He shrugged his shoulders and said he didn’t know. We asked for the name of the manager on duty. He shrugged his shoulders and said he didn’t know. Then he walked off.

So, I would like to speak to the store manager of this location. And if they’re staff was truly so short staffed they couldn’t fulfill orders in 40 MINUTES, the manager needs to answer for this. The manager needs to get his store in shape. This is a failure on the manager’s part not only to his customers but also to his employees, trying to run a restaurant short staffed.

My husband’s drink had NO ice. They messed up the drink order on my kids’ happy meals. And all the food was cold, which tells me, our order was made promptly, but it sat on the counter for a long period of time. Which I’m sure violated health codes as long as it sat out before someone could take 60 seconds to walk it out to us.

I have NEVER been to a McDonald’s that’s has consistently terrible service like this one. This...

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