Not a place I can recommend to my peers unfortunately was misgendered, repeatedly. In the north loop area there is usually a very warm and aware customer service base in many of the establishments near by, but this was not the case here. As a business owner and advocate in the cities I feel its my responsibility to let the public be aware of spaces that are less than ideal in that respect. Being this is a corporate spot masquerading a bit as local, the food element is not bad. It's what you would expect of a del taco esque breakfast taco. I did let the staff know I'm not a "brother" no apologies, just an awkward laugh. I do want to point out that the staff was very nice and accommodating, especially given the long ticket time for "fresh potatoes" (even though I was there right at open) but I think having lgbtq people in mind when it comes to respecting customers is vital. Especially during pride month. Advice to the shop is stop using gendered language like "man" "sir" "brother" especially with people that look or are dressed in a non conforming manner. If you cant recognize that, you need training and more people like myself to let you know. Otherwise, I recommend trying the other taco spots in the cities... I...
Read moreThis is customer service and space oriented review only!
Bummer we didn’t get to try this place. Came out on national margarita day excited to check it out. Please know there there only approx. 7 tables and bar here… And absolutely terrible customer service. We walked in an it was packed!!!! The lady asked what the name was on our pick up and when I said we were looking to dine in she was dismissive and said, “we are busy. You can order at the bar and stand or go outside.” When I asked how many tables were in the back, she said, “they are full!” I explained I just wanted to gage the chance of getting a table she just referred us back to the bar to order. We had a special needs kiddo with us so obviously that wasn’t going to work. Maybe their food is good and perhaps we will try again. But terrible terrible service.
If you’re busy, be kind about it. We would have waited if staff weren’t so rude. Also, don’t advertise for a special your space can’t actually handle. It was packed...
Read moreThe food is alright. Until you notice that the servers or the workers in general don’t wash their hands after touching their hair, eyes, noses, or spits out gum using their hands, and then right after, will touch your food and napkins, and give it to you. I saw a worker literally playing and combing through his curly hair and then taking the food from the counter and giving it to a customer. Absolutely disgusting. Not to mention, touching and playing on their phones then touching your food, do we even have to wonder what germs and bacteria are on our phones. Gross. And another thing about management, what kind of company allows management to date and have relations with their employees. That’s so unprofessional and would never be okay in a well-run business. Especially when this non-management woman-child flirts and flaunts her stuff in front of married or taken men. Again, absolutely disgusting customer service. Will never come here again and will definitely not...
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