We were told by some friends that this is a great restaurant to go to when visiting San Destin area so my wife an I made reservations and were excited to see it.
We got a baby sitter and left to check in at 6.30. We arrived at 6.30 and were seated around 6.45 so the wait wasn't bad.
While being seated we saw they had some radio broadcast going on and when I asked the workers I was told they don't know.
We decided to order some appetizers and drinks and waited a while for our waiter to arrive. When she did she was grumpy. Made it weird to begin with. With prices Ng so high you would think they had to treat customers well but not our table.
The drinks came and a live band sorted to play as we watched a cute old couple start to dance and pretty soon they opened a wayfor everyone to join and the place became a happening spot. Bar was full, dance floor full and the band rocking the stage.
Once finding grumpy again we ordered appetizers a Cesar salad and an entree. Appetizers were good but a bit under cooked, salad was made with lettuce that was covered in yellow pink something that should have been cut off or thrown away. Old lettuce is what it was I think.
The meal came and it was good. Cooked well and nice to eat.
Last trip from grumps brought 1 more drink each. And then a phenomenal cheesecake that was the highlight.
As the band carried on and the dance floor filled we decided to call it quits and go home.
The salad and appetizer let us down and the waiter too. Maybe we would try 1 more time but it is pricey so be prepared.
Parking was bad. The valet use handicapped spots to park their cars so you have to go around the building. Had a man in a wheelchair had to be pushed that side and struggled to get in plus no turn around that side.
Hope this helps oh my wife's not impressed if...
Read moreBEWARE IF YOU HAVE FOOD ALLERGIES. (02/23/21)
From out of town and was very excited to eat at the Ocean Club for Valentine's Day. Myself and my friend both have life threatening peanut & tree nut allergies. We informed our waiter about this as we ordered our meals. My friend ordered the Snapper - the description on the menu did not indicate our allergen would be on the plate.
When the food arrived, the fish was covered in almonds. We asked if the meal could be remade without adding the almonds, to which the waiter replied in a snarky voice, "the people in the kitchen will be mad if they have to remake it and will just scrape the almonds off."
With food allergies, cross contamination is a very real thing that can affect us just as much as consuming the actual nut itself. Scraping off the almonds would do nothing, and would likely cause an anaphylactic reaction and a hospital visit. The waiter did not seem to care and huffed at us when we requested to speak with a manger after he refused to have the meals remade.
Thankfully the manager that we spoke to afterward was very nice, helpful, and took the time to understand the issue at hand. But the waiter's attitude was quite shocking and he should be educated on the realities of food allergies.
Other than that, wonderful atmosphere. We wish we could have enjoyed the experience without having to feel disrespected because of our food allergies. Please educate your team.
UPDATE (09/24/21): After the Ocean Club Restaurant commented on my post, I called and was told someone would call me back. I also sent them an email on 02/24/21. I NEVER received a call back or an email response. This just goes to show how little this restaurant cares about...
Read moreMy father recently passed away. To honor him, I took my family to the ocean club for a family Father’s Day meal. I’ve never been so disappointed with my experience at the Ocean Club. The waitress messed up our order three times. Then the wine order was messed up. I didn’t understand how since the waitress wrote the order down. The service would have been unacceptable even at a fast food place, let alone a place where I spent hundreds of dollars. Then I get bill, actually I was charged not only for our table but another groups Bill as well. I was still being patient at this point when, even when it became absurd with finding out my credit card was used to pay for our table 39, but also table 31, wherever that was. Then instead of fixing the problem, the voided or the wrong ticket. I had enough after the third try to get a corrected bill. As I tried to explain myself to the manager who didn’t seem to even know what was happening, a waiter came up and threatened me, saying I was being too loud. Not only was he out of line, I wasn’t the problem, and he only exacerbated the situation. The management didn’t even attempt to make it right. I guess in two or three days, all the erroneous charges from the numerous attempts to fix it, will either drop off my credit card or I will be left disputing it with the credit card company. I still can’t understand why the manager would not even attempt to make it right. With all the great choices to eat nearby, I cannot see going back to the Ocean Club. They wanted to hush me up rather than fix their mistakes. Management should be removed. This is my first review submitted in 55 years, as I think it is important that others hear how bad I was treated at...
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