Grand Fitness — Local services in Miramar Beach

This facility looks very nice, clean equipment, did not look busy at all. However, it is NOT very accommodating to business travelers.

Communication with the staff seems to be different when speaking to different employees as I was told that I could receive a three day pass when I stopped in the night before to fill out paperwork and to check the gym out.

I show up at 5 AM the next morning to be informed that I do not get a three day pass. On a sidenote, the employee did tell me that I can sign up for a month with my credit card for $110.00 and let them know by the 27th that I would not use it for the next month so that they would not charge my card. My assumption is that that they hope you forget to tell them by the 27th so that they can charge your card again. When a person gets busy this is highly likely. Great business capture, terrible customer service. However I only need it for two weeks and would have gladly paid cash for that time. By the way, they don’t take cash.

Of course, this was my experience and I’m sure there are others that had a pleasant experience with this establishment. But a person that travels around the world for work and looks forward to finding a nice place to workout, it’s unfortunate there are places like this that can’t look beyond their corporate rules and do what they can to accommodate a customer. To me I’d rather work out at a hole in the wall gym that is all about accommodating their people than to be at a state of the art fitness facility that is just about their rules and making money. This was one of the worst experiences that I have been to, in regards to making the...

I was not going to leave a review but after reading others I thought that I should share my experience as well. I signed up for a yearly family membership which expired the end of January or at least I thought. I contacted the gym on January the 29th and was informed I needed to sign a cancelation notice. I asked to please Email me the notice and I would be glad to sign. The email was never sent. On February 1st My debit card was charged. I called that Afternoon and was informed I needed to speak to the manager. I left several messages from February 1st through February the 6th. When the manager did call she informed me that my Family membership was A re occurring membership and automatically renewed.. Stating that it was in the contract that I signed. I told her that it was never expressed to me verbally that I was signing a reoccurring membership. When I did my contract last year I was asked if I wanted to do a month- to-month or a yearly contract which would save me 10%. I agreed to the yearly contract at 10% savings. It was never stated at any time that it would be a reoccurring membership and would automatically renew at the end of the 1st year. The past few days have been a total nightmare trying to get this canceled. Be careful and choose a gymn that values people and not the...

I would not recommend this gym to any family in the 30A area, best for singles. The space is very nice, newer machines and weights, but so small. The childcare staff seemed nice, but untrained and unprepared for a room full of a variety ages of kids . Too small of space for too many children can be unsafe and suffocating. My toddler boys didn’t do well their first day, and I don’t agree with their behavior. However, the staff made the decision for them not to be able to come back to the childcare area. I understand policies very well and respect them for why they are laid out however I also think there should been a second chance given and more training on the childcare workers end, it seems ,because they couldn’t handle the number of children that was in the tiny small room provided for childcare. We will be looking for a gym with a bigger childcare area and with more...