Taco Bell — Restaurant in Monroe Township

Horrible experience. Went to drive thru, ordered 8 cheesy roll ups and a Mexican pizza. Pulled out of the drive thru and directly into a parking spot right in front to divvy up the food for our boys and get them situated. I pulled out the cheesy roll ups that were ice cold! Not lukewarm or room temperature ice cold. This was a matter of about 2 minutes from being handed the food. I checked the Mexican pizza and it was cold so cold the cheese hadn't even melted on top. I took it inside for Mr. Team Lead to say things like "it was nice and hot when we made it" "I don't know what to tell you" and refused to touch the still wrapped cheesy roll up himself to verify. He finally told me he could make it again (after seeing I wasn't going to budge) "but it is extremely cold in here so...." That's your excuse? My retorts? First of all serving cold food is a food safety violation, if you can't make or maintain the correct standing temperature for your food that's a problem. Second, I'm not eating cold food I just purchased a few minutes earlier that's supposed to be hot. His reluctance to offer any solutions instead of excuses was puzzling. They started remaking the items meanwhile I had to wait and listen to a loyal Door Dasher yacking away expressing his history of picking up fine hot food there. Mind your business! If my food is not acceptable I don't care that yours is, always is whatever this order was unacceptable. I guess they thought we had a little drive and would think it froze on the way. Not unless Queen Elsa was in the car. The pushback was unwarranted, unprofessional and unacceptable. We are uninvited and will make sure our next NJ-OH trip will not include this Taco Bell...

I love Taco Bell! But I hate bad food and customer service. No matter what time it is. Whether the store just opened or 5mins to closing. You should have serve soft food if the food is supposed to be soft and not hard as a rock. My boyfriend couldn't eat his food due to him not having teeth. I shouldn't have to ask if they had fresh shells made or not. I ordered two chalupa's beef supreme and two chalupa's chicken supreme. 3 out of 4 shells were hard. When I pulled into the parking lot I see someone look out the drive thru window and quickly turned around to mention another one coming around. I understand how it is to work for hours and it be close to closing and can't wait. But when it comes to customers don't take it out on them, do your job and treat the customer nicely. When I received my change back I also didn't get a receipt nor was I asked if I wanted it. I took off without asking and went somewhere to park and eat because it's 1/2 hour till closing for them. Also need to find people with more...

the night shift is such a joke. do not go here past 10pm if you want some decent food. we got the new dipping tacos & they put just regular meat in them even though they aren't advertised that way. doritos locos are almost always a soggy mess & the tacos are broken 90% of the time with hardly any meat. sometimes the college kids working will mock you & make jokes as you're ordering & they tend to play the "closed" voiceover in the drive thru to mess w you & trick you into almost driving off. it's really not cool when you're getting off of a late shift & just need something quick to eat because everything else in...