Baklava Cafe — Restaurant in Morristown

The food is really fantastic. But management lacks even a basic understanding of customer service and accountability. I ordered for delivery (USING THE VERY WEBSITE LINKED TO THEIR OWN GOOGLE LISTING). When the delivery time passed, I called and they were unhelpful, defensive, and deflected all responsibility for not knowing what happened with my food. When I found that my food was “delivered” by dropping it on a walkway in a public parking lot, they were even more unhelpful, defensive, and deflective. Their website is hosted by Square (but in a way that is not clear at all), so it forces you to order from Square, and then when Square screws up, the business acts as if they have no responsibility whatsoever. They offered no resolution and just kept arguing with me on the phone, making one excuse after the next, including that they are a “small business.” I’ve ordered food and done business with plenty of other small businesses that actually know how to treat a customer when something goes wrong. It’s a shame because, again, the food is terrific. It’s the easy part — treating customers the right way and taking accountability to resolve an issue — where they are seriously lacking. It was like dealing with a child.

Reply to response:

Please stop referring to it as a “third party” while you simultaneously adopt their website as your own on your business’s Google listing. You cannot have it both ways.

There were no solutions offered on the call. Just deflection.

After the way you addressed the situation, the irony of YOU complaining about the way YOU were spoken to is nothing short of...

Having a little snack and coffee with my queen!! My girl has been wanting to take me here ever since she came here her first time about a month ago and Holy shiznit was this place amazing, so glad my she took me here for a new experience, it's a family owned restaurant owned by a lady named Filiz that just graduated culinary school up in NY, I'm so proud of places like this i too am a small business owner and I know how hard it is to start out, but anyway back to the list of menu options we chose to go with EVERYTHINGS HOMEMADE TOO The Mosaic cake with Pistachios and cranberry and penuts! 10/10 Sea salt expresso brownie! 10/10 2x Turkish coffees 10/10 "Simit" Turkish Bagel 10/10 Homemade christmas sugar cookie peppermint and walnuts 10/10 Hand rolled Apple and walnut cookie 9/10 They serve everything from breakfast to dinner options so there's way more than just coffee and desert!! I cant wait to come back again and try out some more of your homemade recipes from your country... Anyone who's looking for an amazing Turkish Cafe you definitely found the right place, super friendly, staff and owners, very quiet, great place for any occasion!! We will see ypu soon Stay safe and Happy...

Baklava Cafe is hands down one of the best breakfast spots in Morristown, offering a truly unique Turkish-Mediterranean experience in town. The menu is full of hearty yet healthy options, with fresh ingredients and authentic flavors that make every dish stand out.

The Turkish tea is always served fresh and hot, and for coffee lovers, the traditional Turkish coffee is a must-try-rich, bold, and perfectly prepared. The atmosphere is warm and inviting, with friendly staff who make you feel right at home. Families will especially appreciate how welcoming the cafe is to kids.

The interior has a cozy charm, with green leather chairs that instantly transport you to the Bosphorus in Istanbul. Street parking is available nearby, making it easy to stop in for a relaxing breakfast or brunch.

Whether you’re craving a comforting meal, a taste of authentic Turkish hospitality, or just a great place to start your day, Baklava Café is a gem worth visiting again and again.

When we arrived four old lady were playing a kind of board game. It is aGreat place to spend quality time with your...