Nobu Hibachi Sushi — Restaurant in Mount Juliet

We visited Nobu a few weeks ago and had dinner at one of the Hibachi tables. When the waiter came back after paying our checks, the customer sitting next to me asked if I had been charged the correct amount. After comparing credit card receipts, the waiter had mixed up our cards so that I had been charged for his meal, and he had been charged for my meal. It appeared to be an honest mistake on the waiter’s part given that he was busy. Upon returning to the table, we explained to him what had had occurred. I would have thought he would have said “my bad,” or “I am sorry,” or something to say it was a mistake, and that he would make sure that it would be fixed. Rather, he just stood there with a blank look on his face. After several attempts at explaining the issue and showing him our credit card receipts, he finally realized what had happened.

The waiter then took our cards again to run the correct amounts on each card after he refunded the incorrect amounts. Upon his return, the other customer and I checked our new credit card receipts. To our astonishment, he mixed up the charges on the credit cards again!

At this point, we asked to speak to the manager. When she arrived at the table, she was equally as unapologetic as the server was. She just told us that the initial transactions would be refunded on our credit cards in a few days in a very condescending tone. The waiter took our credit cards again, and then on the 3rd attempt he finally got the right amount on the other customer and I's cards. While he was doing this, I observed the manager openly belittling him. While this was extremely unprofessional, she should have at least had the decency to do it in the kitchen or another private place away from customers.

Mistakes happen. However, the waiter, and especially the manager, should have handled this situation in a more professional capacity. We all get frustrated and upset at times, but considering the fact that this situation was initiated by an action out of the other customer and I's control, the manager had no right to be condescending to us and vent her frustration on us.

I would had settled for just a simple apology from either one of them that evening, but never received one. As such, the next time we want Hibachi we certainly will not be visiting this establishment, at least not any time soon.

Update (September 4th) with response to owner's comments: I appreciate the response to my original review stating that it would be addressed. My family and I have been to Fukutoku for Hibachi, which is just down the street, twice since this incident occurred. Both times the overall experience has been superior to the times we have been to Nobu. Honestly, I just don't see any reason to come back. Your competition has raised the bar as far as I'm concerned regarding the overall guess experience...

If I could give this place a negative rating, it would be a negative ten (-10). We were just in the restaurant celebrating a graduation, with reservation at 5:30pm. I checked in and the manager was a bit short and rough; not even a hello. The restaurant was busy early with prom goers and large parties. Not an excuse for poor mannerism. We were seated, and the waitress tells us for a party of nine, we only get six menus. They are busy and don't have enough. Well, no big deal.

The waitress delivered our beverage, partially we were missing a drink for a member of our group. It was about ten minutes before she finally brought it. I don't believe our waitress knew the menu either, she didn't seem to understand what we ordered or what came with the menu. Simple items we requested we're met with the waitress saying "looks like you're going to be a problem" and then we would wait about five minutes for our request.

By 6:40 I looked for the manager, who originally sat us, to see how much longer until we get a cook. When he raises his voice in the lobby filled with with guest, and tells "we're busy, can't you see I have lots of people". "Now be patient and sit down, I only have five cooks and it's busy, so just be patient". Well, I began to walk away when he just continued on and on about how I needed to just be patient.

I hadn't realized that he had followed me back to our table were my family and I were seated waiting now over an hour for a cook, mean while a table that was seated the same time as us had already finished eating and we're paying their bill. The manager raised his voice, yelling, pointing his finger in my direction, screaming that "we are busy, you are rude, you sit and wait or leave, but I no discount your food". At that point my father and father in-law both got up and said "we are leaving, you don't follow a paying customer into a busy dining room yelling and pointing fingers. You are the only one behaving rudely". So we all got up and walked out. After an hour and twenty minutes all we had was water, warm soup, and flavorless ginger salad.

This location has gone down since my last visit. It's run down, dirty, and in need of repairs to the building. Even the fish tank in the back of the dining room didn't appear to have any fish and the water looked green and dirty. The table across was cleaned with all the food brushed on to the floor and the grill cleaned while a new set of customers were being seated. The health department is being notified, as will the Wasabi corporate office, and my review will be posted in as many places as I can. I understand my experience may not be like yours, but I...

My husband and I came into this restaurant on Sunday for an early dinner to celebrate my birthday. We sat on the hibachi side because the food always taste so much better on the hibachi grill. When we ordered I told the server I have a shellfish allergy and asked if they could cook my Filet before they cooked anyone else’s shrimp or shellfish. Usually this is no problem for hibachi restaurants, I go to them all the time. After our soup and salad came out they immediately brought my whole meal that had already been prepared. The hibachi chef hadn’t even come to our table yet. I was a little upset because I really wanted it cooked on the grill that was the whole reason we came, not to mention that now my food would be cold before my husbands food was even cooked. After the hibachi chef came out and everyone started getting food I cut into the steak and realized they had over cooked it. I always order rare or medium rare and it was almost well done. Now I was prettt upset because this plays cost almost $30 and it wasn’t prepared on the hibachi grill, it came out way before the others food had even begun to cook, and it was over cooked. I went to the front desk to tell someone that I was unhappy and if they could make me a new order or do something and she said they couldn’t. I went back to the table. Then the server came out and said they wouldn’t charge for my meal, and I was grateful. It made the situation better. Now my husbands Food was done and we started to eat. Then the server comes back out out and says that she has to charge me if I eat it. Then I got upset again. They were going to charge me for their mistake that I had to eat cold and not very good at this point. So I told them i have no problem paying for my food if they would please remake it the way I ordered it. The cook from the kitchen then comes storming out saying he doesn’t have time to remake my food and he isn’t going to waste that food and tries to take it from me. I was like so you want me to pay for something that wasn’t made properly the way I ordered it or you’ll take it away and not let me reorder anything else. I am 8 months pregnant and it was my birthday dinner and they just wanted me to sit there with no food, hungry, and watching everyone else eat. So my husband and I grabbed Togo boxes paid the check and left and will never return back to this restaurant again. I did give them two stars though because their hibachi chef at the table was very nice and felt really bad about the...