Chuck E. Cheese — Restaurant in Mount Juliet

Just had my twin boys 7th birthday party at this location. My husband and I got there about 30mins before the party started so that we can get informed on what the party plan was since this is our first time using your services for a birthday party. We never got stamped at the time of arrival. Our hostess,Julia , was helpful for the most. Our table was cleaned but not set up. The crew was quick to set it up the table, but their name plate was never put up till cake time. The hostess put in our entire food order just before our guests and birthday boys arrived. The kids had a blast playing and eating pizza. The adults food seemed to of taken longer to get out to us and I had to ask for cups for the adults since they were never given to us. The kids ate and needed to go play before all of the adult food was was out which was a little disheartening for the parents that were hungry but need to go keep an eye on their kids as they played. The dance party was super cute and the kids loved it. Poor Chuck E. Had to be helped to the dance floor since the kids seemed to think it was ok to crowd Chuck e. He really should have a helper guide him from his door to the dance floor so that the kids don’t crowd him in an unsafe spot like how they were doing. Cake was awesome. My boys ripped through the presents. Our hostess was on point with the ticket blaster so the twins really enjoyed that. All in all break down was easy payment went smoothly. Picking prizes seemed a little chaotic but there were like 3 or more parties leaving so that’s expected. Now my real issue was when we left. Since we never got stamped and my sister and her family never got stamped we had to show proof that our kids were ours. Now our security experience went smoothly all we had to do was show a picture of our kids before today. Easy and understandable . My sister was not treated well. Tall blonde manning the exit apparently argued with my sister about her kid before demanding proof. I’m not sure what that lady’s issue was with my sister. I really hope she wasn’t racial profiling since my nephew is a darker skin color than my sister. Especially since all she asked us was a photo. I really wished someone was already at the entrance so we could’ve avoided this whole issue. Over all it was a decent experience. Kids had fun, pizza and cake were delicious, sampler was ok, Hostess was good, chuck e was sweet and price was very reasonable. All Security protocols need to be taken though if you’re going to be questioning...

Had a birthday for my son here recently. It is the second birthday we do here. I was somewhat disappointed with the overall experience. I think more training would be beneficial for the staff. I understand there is a schedule/itinerary to follow, but at one point the server came and just grabbed the cake without saying anything and put it at the end of the table pushing in the kids' food as they were actually eating. I had to get up and help the kids move their plates as he just put the cake down on top of some of their food and pushed in others, not saying a single word. He actually scared my 3 year old, the birthday boy, and no longer wanted to eat.

The other thing is cleanliness, some of the tables in our area had crums, pieces of food from an earlier party I guess, and look at the attached pictures, this is where they put the plates and utensils for us to eat. Unfortunately, I did not notice this until the end, and this wasn't the only container like this. The others were the same. That is nasty.

Lastly, I understand kids will be kids and do not mean to sound pretentious. But when I go with my children, we respect people's party's, etc. My kids know not to go there because it is not their party. There were multiple times where other kids who did not even have a party of their own would come into our are. Typically, this doesn't bother me, but this time, they were older kids and did not allow my son to fully enjoy his time. The other children would get in our pictures, would not let him enjoy his time with chucke. This obviously should be a parent's responsibility, but staff should also know how to handle this. This shouldn't be left up to kids, the managers should be made aware and they should address it.

Based on this second experience, I may not come back or recommend for...

The party for the kids was interrupted by the rudest employee I have ever seen. We were doing a presentation for the gifts, and she walks over and interrupts this by not even saying excuse me. She put her hands in the air as if she was going to give an announcement, and starts discussing a bill as if we were all pitching in on it. Who does this? Chickie Cheese in MT Juliet does this. She looked so unprofessional, I had to interrupt her speech and ask her to leave. Some how she didn't understand what that meant, she began trying to explain the bill to me. Finally I directed her away from our celebration by telling her I would take care of the bill and she was being rude and harassing the young parents throwing the party. I paid the tab billed at 193.00 with two one hundred dollar bills, and they had the nerve to hold the money to the light as if it had to be inspected for fraud. I politely explained to this employee that her actions were very unprofessional. She didn't even apologize. She simply stated she didn't know.. Yeah right.. I know chuckie cheese is not a prepaid facility and never ever had I heard or seen an employee bring a bill to the table and discuss it, like she was expecting a tip. Just rude. I asked her to take the parents who threw this party that she embarrassed there 50 dollar deposit back with an apology. She didn't do it. Another employee brought them there deposit and he apologized.. Seemed like this lady wanted to cause some sort of drama behind her actions. She did, chuckie cheese will never get my...