Chili's Grill & Bar — Restaurant in Mount Pleasant

Beyond disappointed. I had placed an online ordered for two meals and chips and salsa, though when I arrived the place was crowded and appeared to be understaffed. Not being from this town, I assumed when I went to pick up my order I would so at the pick up station. However, that was not my case, I waited for a good ten minutes watching the staff behind the counter go to the kitchen chat among themselves and went back to help the customers. I wasn't approached nor greeted, and I had to walk up to the bar myself to ask where I could pick up my order. The lady asked one of the waitresses to retrieve my food, and so I continued to wait. Thinking, I had placed this order way over 30 minutes ago and my food should have been ready instead it wasn't. The girl had brought me my food and I left, when I got into my car I looked in the bag to check on everything. To my surprise the waitress had let me leave the restaurant without my other meal!!! What kind of service is this? There's no excuse how busy you are, because every person you take care of is a customer. I doubled checked my receipt to make sure I was charge for the correct order, because perhaps she only charged me for one? I thought to myself there could be no way a restaurant with this much reputation could be careless or inattentive. However, to my surprised I was charged for what I paid for though I didn't receive what I was entitled to. I came back in, and I had to wait for another ten minutes because no one was in sight to help, and luckily a sweet older lady helped me. I told her that I wasn't given my complete order and she asked what I had. At this point I'm already frustrated and upset, for one this should have be a pick up and go, instead I spent enough time that I could have sat down and ate in. The lady came back to tell me my ribs had been burnt and they needed to re-make them and that they were out of coleslaw. At this point, I was beyond upset and frustrated with this place. I wasn't offered any water or anything for my wait and inconvenience that they had caused me. I do hope they can improve on their attention to detail, customer service, and overall as a restaurant. It's also very sad because Mount Pleasant doesn't have much options to eat at and Chili's is one place I know where I can order...

WARNING...do not eat there. Jordan the (manager) is beyond rude. I placed an order tonight for 3 Fajita dinners. All shrimp on all 3. When I got home we opened the bag. Crushed chips and one small container of hot sauce for 3 people's dinner. Then opened the 1st container of food. Maybe 12 small shrimp, uncooked bell peppers and onions. Guess what??? That's it!!! No rice, No beans, No tortillas etc... 2nd and 3rd dinner were exactly the same. All missing the food.. I paid 75.00 for 3 dozen shrimp??? I don't think so!!! I called and asked if I could speak with a manager. This is where Jordan the manager comes into the picture. When I asked what my 3 dinners come with, he didn't know and sounded like he had to ask. When I explained to him what I received he interrupted me and said, well what do you want me to do. Very Rudely. I said how about 1st apologizing for screwing up, 2nd offer to replace all of the missing food, or how about re making my order since half of the food is missing. He said, I'm only going to refund you 18 dollars that's all I can do. All the time acting as if I'm a huge bother. Then I asked for their Corporate number. He said , hold on. Put me on hold thinking I would hang up. He finally got back on the phone and said 6 or 7 numbers so fast I couldn't get them. I kindly asked, will you please repeat that. He hung up on me. I immediately loaded the Crap back up and returned it. Jordan was there and I was greeted by a , do you need something. Horrible way to speak to anyone. He really should consider a job where he doesn't have to deal with people or their problems. Finally was able to speak with a Different manager. Supposed to be above Jordan. Wow, he actually acted like he wanted to help. He apologized for their mistake and after I demanded a Full Refund was told that he couldn't do it tonight but that it would take 4 or 5 days. If it's not, further action will be taken. Please Jordan....do everyone a favor....GO HOME!!! Learn...

Well to say the least after giving them a year and half break because last time we came we ended up walking out hungry because we waited for food for a hour that never got put in that Chili’s still has not changed! When we walk in with less than a half full parking lot us and another group are told there is a wait due to short staff, no big deal right? No wrong we saw our waitress three time when she took our order, when she dropped off the chips and salsa with out a side salad that was ordered and at the very end when she handed us a tablet to pay and as she did I tried to get her attention to get some tops for our dipping sauce and got ignored. The food we waited over 45 minutes for as people that came in way after us got their food 10 minutes after they ordered. Our food was cold and the chicken was not cooked all the way and they tried to microwave french frys. and if you get through with your drink you might as well walk up to the bar and get it refilled because your not going to see your waitress to have them refill it. worst restaurant in...