Flaming Wok — Restaurant in Mount Pleasant

This is the worst experience I’ve ever had at ANY restaurant.

My husband ordered ahead and picked up the food. When we opened the food at home (less than 5 minutes away) we noticed that the fried rice was floating in a dark burnt oil. You could smell the old grease as soon as you opened the container. My egg roll had spoiled and they still fried it up and served it to us. This was unacceptable (especially after spending almost 40 dollars on food for two people). I went back to the restaurant to show them the food was spoiled and inedible. I noticed a young girl, maybe 5 years old, running around the kitchen while the stove and fryer were running. The male owner immediately started yelling at me and throwing food across the counter. He berated the woman working there telling her “goto the back with the children, you don’t speak to anyone else”. He continued to yell at me and the woman joined in. My husband arrived and the owner had a different tone of voice. I asked why he wouldn’t yell at him but would yell at me. He lied to my husband (who was on the phone the entire time) stating I “got in his face”.

Things got so bad that i called 911 to deescalate the situation because the man began to make racial and sexist comments towards us such as “you people don’t know anything about Chinese food” and “you’re just a woman what would you know”. When the police arrived we explained the situation and they agreed that they were in the wrong and informed us to contact the health department and the BBB, which we did as soon as we left the restaurant.

Long story long: DO NOT EAT AT THIS ESTABLISHMENT! They are RACIST AND SEXIST! And they will sell you SPOILED AND EXPIRED FOOD! There is no cleanliness...

DO NOT EAT AT FLAMING WOK IN MT. PLEASANT!!! I just called to place an order for delivery. The person who answered the phone was extremely rude! When I gave her the address for delivery she informs me they do not deliver that far when I tell her you do, my coworkers ordered from yall yesterday she hangs up on me! When I call back to order my food she asks is this the same lady i just spoke to? I said YES. She said it'll be 1-1:30 before I can get it to you (it was just after 11 when I called) I said you could have said that the first time I called before hanging up on me. Which she again hung up on me before I could finish my sentence! I call back a 3rd time and ask to speak to her manager. She claims she is the owner and tells me to stop calling unless I am going to place an order then hangs up on me again. As a first time customer I was blown away by this womans rudeness. What a horrible impression you have given me about this business, your business if you are really the owner. If you are, you need to step it up. I cant imagine the amount of business they have lost because of poor phone etiquette. Sorry I wanted to try their food or wanted to give them my money. Business must be great if thats how they treat their customers. I ended up ordering from another chinese restaurant. Take your hard earned money somewhere else where they strive for customer...

Review for Flaming Wok

I recently visited Flaming Wok, a Chinese restaurant located at 730 Coleman Blvd, and had a very disappointing experience. The restaurant is owned by a white woman who was extremely rude and unprofessional.

When I called to place an order, I had a few questions about their menu. Instead of addressing my concerns, the owner put me on hold without informing me and handed the phone to someone else out of apparent frustration. When I arrived at the restaurant, I tried to explain that I didn’t mean to be a bother and was just asking questions. Instead of understanding, she began yelling at me, demanding that I either place an order or leave because she had bills to pay.

The worker who took over the call was very apologetic, but it was clear that he was under her directive. The owner made it clear that she didn’t care about customer service. As a customer, I felt that her behavior was biased, if not outright racist. It seemed that she felt she could get away with this behavior towards black customers, as I believe she would have treated me differently if I were a white male.

I do not recommend anyone to eat at this restaurant if you support respectful and courteous service. My experience was highly unpleasant, and I believe no customer should be treated in...