McDonald's — Restaurant in Mount Pocono

This guy at the window at night with the dreads just rude very unprofessional doesn't give you the proper thank you you're welcome have a great day here's your order nothing I came up to the voice box told him good night was telling me exactly everything I wanted was giving me attitude through the intercom and I'm trying to figure out why but I'm saying to myself it's late you probably wants to get off of work let me not push it and not think too much of it right I make my order I place my order of two fries two cheeseburgers he tells me go to the middle window I go to the middle window to pay he comes over and has an attitude when I give him my card so I was like hello good night gave him my card says nothing walks away close the door I'm like okay what's going on then he tells me move up to wait for my order he comes gives me my order but the nuggets isn't in the bag he never comes back or confirm that everything is in my bag before he even walked away from the window he just walks away says nothing afterwards I wait at the window thinking maybe he'll come back with my nuggets he comes back 3 minutes later to 5 minutes later and says nothing just staring at me with the window open I said yes I'm just waiting for my nuggets he said I put your nuggets in the bag I said no sir you're not this is not in the bag the bag is still sitting right here he said I know I put the nuggets in there I said sir it's 12:30 at night why would I lie about some nuggets I'm expressing to you that it was not in the bag sir he goes man grabs a bag gives it to him he goes away I said look on your machine you going to see you never gave me the nuggets he comes back 2 to 3 minutes later I said the nuggets was back there he goes here I don't know it's whatever I said well obviously I didn't have the nuggets right so he goes yeah and then and then closes the window this is not how you conduct business this is a small town we like respect out here and we want people to serve our food with respect at all times regardless of what you're going through be kind to others and and will be kind to you this is not how you're supposed to treat paying customers I like this location is convenient and it's fast but this guy right here is not the McDonald's way but hopefully with some retraining he would understand on how to be when it comes to face front serving McDonald's please look into...

If only I could give a nagative star...I went to order my food around 9pm and I got rubbed of $20. I gave the girl in drive through $100 and instead of $66 she gave me back $46. Before I drove off I checked the receipt and the money and stood there meanwhile she tried to ignore me... The guy behind me backed off telling me to back my car so maybe she will noticed me...but still nothing. Only when another woman came over to switch shifts I guess she opened the window looking at me like I had 3 heads. I told her that I was short $20 so she said she needs to count the register so I asked what's the guarantee that the first girl didn't pocket the money? I took my 6 year old from the back and went in. The same woman came over telling me she was not over in her register so I asked her to call the cops. As I sat there the person that stole from me left without even trying to look my way. Couple minutes later the same woman comes back handing me $20 saying her boss pulled that money out of her own purse to keep me happy. I could care less where that money came from!!! I went to your place to give you business and you decided steal from me!!! ( not to mention when I got home not only the food was cold after the whole ordeal but was missing 2 sandwiches). It does not matter if it's $2 or $20 you just don't steal from people and you sure shouldn't make them feel like they doing something wrong for catching on and asking for what's theirs. I hope that the girl got fired not because I'm heartless but because maybe she will learn from this preventing her to do more harm in the future... As far for your future services??? Thank you but no thank you, NEVER AGAIN! And I will make sure to warn whoever I know to stay away and whoever will decide to go there... I suggest check your...

Sometimes things coordinate in such a way that you think you're being punked. I stopped at this McDonald's with my family on the way home to upstate NY from NYC and sweet lord I wish I hadn't. I should have known this wasn't going to go well when the first gentleman in line's order, which was pretty standard fare, required manager intervention. "No worries," said I, "I'm sure something strange happened!" After my order was placed (which went more or less without a hitch) the waiting started, and continued, and continued, and continued. 10 minutes in, the second event that had me looking for cameras; a woman walked in with a large slice of pizza split in half wrapped in a greasy piece of paper, stepped to the counter, and inquired loudly if someone was working there. When the response was affirmative, she proceeded to order two snack wraps. This occurred about 10 minutes into my wait. In the meantime, I'm standing nearby, waiting in a baffled state, as seemingly a dozen employees stood around while one poor employee tried to fill, called for fries, etc.

Finally, five more minutes later (more than a 15 minute wait), my food was provided. Apple juice for the kids meals were placed ON TOP of my food, crushing whatever semblance of edibility from it. My wife's breakfast sandwich was greasy to the point that it appeared as though it had just stepped from a bath in the fryer. Finally, the proverbial straw, the fries, McD's best offering, were tasteless, undercooked, and terrible. Long wait? Yes. Bad Service? Yes. Ruined French Fries? That, sir, I cannot abide. If I could give this place zero...