KFC — Restaurant in Mount Pocono

Lacking a KFC in my immediate hometown area, I decided upon "hitting up" the Mt. Pocono KFC during a recent road trip here to satisfy a craving for it. I have had ongoing experiences with this particular place going back to the mid-1990s when I was briefly a resident in the area. In recent years it was a hybrid Long John Silver/KFC restaurant which was decent overall and satisfactory. This visit to "just the KFC" was at best middling.

The food was overpriced but that I am certain had much to do with all of the inflationary conditions abounding. I spent $13 for a "4 Piece Chicken Box Meal" which came with a medium drink and a side of mashed potatoes. In the past I recall getting coleslaw included and at a cheaper price at that. Also, only 2 of the 4 pieces of fried chicken were decent sized as the other 2 pieces were much smaller and put together might have equaled a full sized third piece. No condiments were available anywhere, not even some salt and pepper shakers on the tables of which I had to ask the overwhelmed staff at the counter for some.

On a positive note, I will say the staff I dealt with despite being "busy" were very polite to deal with and I appreciated their courtesy. They definitely seemed to be putting their best efforts into running operations there and at least that is something of a...

Today, my dad who drives trucks went to this KFC location after a long day of work to get something to eat, was told lobby was closed and he had to order online. Upon trying to order online we realized that the store turned off their online services. I called the establishment and was told by a young lady online ordering is no longer available because they will be closing at 8 pm. Per google, this location is supposed to be open until 9 pm. He was unable to use the drive thru due to the size of his truck (18 wheeler). Being that the lobby was closed, and they turned off their online ordering system he attempted to be served by foot through the drive thru and explained to the manager why he was standing up in the drive thru line, yet they still refused to serve him. I am very disappointed in the treatment my father received at this location, customers should receive better service especially when a establishment decides to close earlier than they are supposed to. 0/10 would...

The food was cold, the person on the speaker asked us which sauces we wanted. We told them exactly the sauces. We get to the window get our food and park to eat, our food was cold and we had not ONE sauce. I go to walk inside to ask for my sauces the door was locked. Only drive thru during to covid. We go back through the drive thru (I was on a roadtrip to nyc for my sons surgery and hadnt ate in 6 and a half hrs) I tell them at the window "you guys didnt give us any sauces" they go "usually you have to tell us at the window" I replied "but the guy on the speaker asked and we told then which sauces" the person then leans to their manager and goes "she is yelling at me" I'm like are you serious dude I am speaking up so you can hear me I just want my sauces. They give me our sauces and that was it. But the service was unfriendly and rushed and the food was cold and not worth 25 for two 5 piece tender meals. You're better off going to the mcdonalds in the...