Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Mountlake Terrace

As long-time residents of Mountlake Terrace, my family and I have always taken pride in supporting our local community and businesses. Unfortunately, I am compelled to bring to your attention the increasingly unacceptable conditions and service at the Mountlake Terrace Papa Murphy's location.

Over the past few years, our experiences at this location have significantly deteriorated, prompting us to consider taking our business elsewhere. Here are some specific instances that have contributed to our frustration:

Consistent Bias in Treatment: On multiple occasions, we have experienced biased treatment based on our appearance. During one visit, when we were dressed casually in house clothes, no make up and we were treated with blatant disrespect. In stark contrast, during another visit where we were dressed in work attire with hair and makeup done and jewelry on, we received much better service. This discrepancy in treatment is deeply disheartening and unacceptable.

Promotion Miscommunication: Recently, we received an email promotion for a BOGO offer. Nowhere in the email did it mention that the offer was "online only." Despite having five different people read the email to confirm this, the staff at the store refused to honor the promotion. While we understand the importance of following promotional rules, we were already at the store trying to get a quick dinner for our family due to a recent bereavement. The refusal to honor the promotion, coupled with the rude, curt and flippant behavior of the staff, left us feeling upset and devalued.

Lack of Customer Service and Cleanliness: During our visits, we have consistently observed a lack of customer service, empathy, and kindness from the staff. Their rude demeanor, coupled with the store's poor cleanliness—littered floors, dirty counters, and staff without proper hygiene practices—has been shocking and unacceptable. As well as the staff bragging that the owner "supports this behavior and decisions".

It is disheartening to see such a decline in service quality and cleanliness at an establishment we once loved. Given the current global climate, it is more important than ever to approach each customer with kindness and patience. Disagreements can be handled professionally without resorting to rudeness or disrespect.

As much as we have enjoyed supporting Papa Murphy's over the years, we can no longer continue visiting the Mountlake Terrace location. Instead, we will be referring our business to the Lynnwood or Edmonds locations, where we have received much better treatment and service.

We hope that these issues can be addressed promptly to prevent further disappointments for other...

I had a really bad experience with this Papa Murphy's location. My sister was passing through Mountlake Terrace on her way down to Seattle from Bellingham and picked up an order that I had placed online earlier in the day. The employee at this location only gave her two of the three pizzas that I had ordered. The store called me to let me know they missed part of the order but only after she had made it down to Seattle. I volunteered to drive back up (50 minutes round trip) but suggested that the pizza they had missed should probably be comped for my trouble. They said they couldn't do that and only offered to give me a partial refund for the pizza they forgot to give me if I DIDN'T come back and get it. I ended up just going to a different location that was a little bit closer but had to pay a few dollars more because my coupon no longer applied. So basically I got to spend more of my time and more of my money because of this store's mistake. I'll go elsewhere...

Tonight I ordered a family sized cowboy and paid extra to have artichokes hearts on the whole pizza. Made the mistake not checking the pizza before I left the store. 20 minute trip thru rush hour traffic on Locust/Larch near Logan Park. Got home and found out they shorted me the artichoke hearts. Called the store, advised them of the shortage. They we little than interested in problem. They only offered to have me drive back to the store for the artichoke hearts, an additional 20 minutes to and 20 minutes back home. Not even worth the call or price of artichoke hearts. Opened a can of artichoke hearts from our pantry. Not the greatest customer service. Could have offered to return the additional cost of artichoke hearts or a discount on a future purchase. Nothing, resolutely nothing. Will be going to another...