Marble Slab Creamery — Restaurant in Murfreesboro

Hello Carey:

I had previously enjoyed a trip to the Marble Slab until today. It was my favorite spot for ice cream in town. Today I brought my 2 young kids and my wife.

When you spend $25 on ice cream for your family. You inevitably have certain expectations. I could have have easily went to any grocery store and picked up 2 pints of Ben and Jerry's for $10 and saved $15. This will be our plan in the future.

1.). There were 5 women working this evening. 4 of them were glued to their phone. Carey I don't envy you. You are trying to manage pseudo teenagers and many are addicted to their phones. But you are offering a nice work environment, your staff is shoveling ice cream not coal. Ice cream usually makes folks happy. I assume you are paying a good wage plus tips. Overall I would say it's a great opportunity for a teenager or college student. But, alas maybe asking employees not to do use their cell phones while they working is just asking too much.

2.). The person taking our order had her apple ear buds in while we were paying. She was actually on a telephone call while we were trying to tell what we ordered and pay. If your going to pay for a premium product, is it to much to ask for the person taking the order to actual listen to you?

3.). The final straw. My 2 yr old dropped her cup of ice cream. She was seated at one of the tables. I had to pry one of the sales staff to come and clean it up. They clearly did not want to be disturbed from checking Instagram.

Most places including, but not limited to McDonalds would give you a free ice cream cone if a child dropped it. O NO! Not at the Marble Slab, I had to pay for a replacement cup. Awesome!

I asked the salesperson for Carey before we left. She said you were not in the store. I asked if you would be in tomorrow. She said she had no idea.

I do have an idea: "Clearly this is the wrong place for us!"

Still searching for a nice ice cream store in Murfreesboro! If anyone has any ideas, please...

Ice cream is already melting right off the bat and doesn't taste the same as it use to. It's hot inside due to the ovens they now have to make cookies. My husband and I sat and watched an employee scratch the inside of his nose multiple times and then fix customers ice creams. No gloves, did not wash hands at all. After the 2nd or 3rd time of this, I told the manager, who then questioned me and actually said TO A CUSTOMER "so if I watch the tapes, I'll see that he did this?" To which I replied yes and told him which employee it was. They also no longer wear gloves when fixing your ice cream. And they didn't listen to what we wanted and threw in whatever they decided to. The manager did offer to make a new ice cream to which I told him I'd never be consuming another ice cream there again and I don't want a new one made, that I just want him to talk to the employee, tell him that isn't what you do, make him wash his hands, and told him they need to be wearing gloves. He refunded us for 2 small ice creams, which we had 2 small ice creams, a large ice cream and an ice cream cone, totaling to almost $25 and they only refunded $10, not even half, but better than nothing I suppose since I wasn't requesting a refund, I just wanted out of that place as quickly as possible. We will never be back and will tell everyone we know not to go there!...

So I placed an order online on 6/29 for 24 cotton candy cupcakes for pickup today 7/1. I actually called and asked if they would be able to have them on Wednesday 6/30 bc that was when I really needed they. I was delighted when they said they could do them for me and confirmed the order time for pickup.

When I picked up my order there were only 12 cupcakes prepared. No sweat! This was just an oversight and the manager stepped in quickly and offered me a choice of 12 cupcakes they had available in their freezer to complete my order. I was happy to take the other cupcakes and they looked as amazing as the ones I ordered. My son was overjoyed to be able to offer his friends that variety at his birthday dinner last night. It was a perfect outcome.

The message here is that sometimes oversights happen. It is the outcome and how those involved respond that matters. What this team doesn't know is that I am a Senior Manager that oversees a client support team. There level of service, issue resolution, empathy and respect is everything I look for in my employees and that I would hire in a heartbeat. @Marble Slab you have a great team in the Murfreesboro location. Keep up...