New China 1 — Restaurant in Murphy

Called at 6pm to order General’s Chicken but wanted a smaller size, I was offered the combo. It includes an egg roll which I didn’t want and asked if he could replace it with snow peas. They didn’t have any but he offered me extra broccoli. He spoke English fairly well, I could understand most of what was said with ease and he was very kind, polite, and patient. Wasn’t given a time, but order was ready ten minutes after calling. Parking is directly in front of building and ample. Register is a beeline from the door, no mazes. Asked for a fortune cookie and he gave me three jokingly telling me how he likes the crunch too. Checkout was fast, friendly, and seamless though their card machine is slow.

The food smelled off for General’s Chicken, can’t quite place it, but it tasted great! Presentation in the to go box was nice and neat as well with the chicken and sauce in one half and the steamed white rice in the other with the broccoli resting on top of it. I appreciated this as I like to determine how much if any sauce I want on my broccoli and rice. There was enough sauce to go around either way and despite being the smaller combo portion this turned out to be two meals for me nonetheless. Not bad for under $12.

I consider this a really positive experience and therefore review, however it wouldn’t be balanced without some form of criticism. Only thing I could come up with was the atmosphere which as with most Chinese-American restaurants left something to be desired, along with a need for updates/remodeling. I’ll remove a star for that and that alone which has zero effect really on my to go experience but is fair as an overall perspective. If they work on the atmosphere/updates this place would definitely be 5 stars in my book.

I would also say this was a very ND friendly experience for those prone to anxiety or other...

My family and I have ate at this restaurant many times since its has changed management and on a normal visit to this restaurant, I would give it 5 stars for the quality of food and service. However, I ordered a Chicken Chow Mein that I was not particular fond of and it was not at all what I was expecting (comparing it to the quality of past dishes). Not only did it look unappetizing, it looked as though they had given scraps of what was leftover from previous dishes. Now the problem was not that I was dissatisfied, it was the response I got from the restaurant when I explained the situation. The guy who normally answers the phone told me " We do not give refunds," and I said really?? He then proceeded to tell me that "It's not the restaurant's problem that you don't like the food." Now...I know some customers can be a nuisance, but when I have one problem (which I have never had a problem with them before) with the food and that's the response I get???? Not, how can I make it up to you? Can I get you a refund?Atleast ask me, what's wrong with it? It is puzzling that you are able to stay afloat. I guess as long as you like the food it's no problem, but should one arise...goodluck on getting a refund, or proper response from this restaurant.

Horrible way to run a business, I won't...

First time here. it was okay. honestly I was torn between giving you three stars or four. areas for improvement. you show pepper squid on your menu as just that fried squid. but when I got it there was more onions, bell pepper and jalapenos than squid. the picture doesn't show that at all. the squid was amazing which I do appreciate. However I don't appreciate false advertisements. the wontons were unlike any I've ever had. not bad but not what I wanted. never had a meat filled wonton. definitely would suggest putting a description on it. the coconut soup was bland and one of the worst I've ever had. definitely wont ever get that again. the pineapple fried rice was okay. lacking in flavor. appreciate how many shrimp, pineapple and cashews were in it. however most of the shrimp veins had been properly cleaned but others weren't cleaned at all an some only partially. also don't appreciate finding chicken in my food that could be a serious issue I've I was someone that doesn't eat certain meats. take more time and put more effort into making the food with care and compassion. id definitely like to give this place another try and hopefully you can redeem yourself so that i can change this review to a...