Carl’s Jr. — Restaurant in Murray

I live in the Draper area. The closest CJR to me is in Sandy one city over, tonight they closed at 10 pm so because I was wanting to go past that I looked up many of the locations that were open until 12 or 1 AM. The closest location was in Murray right next to Murray Park. So I tried to order through the app at about 10:12 PM got a message saying ordering from this location is unavailable right now so I tried to order through the website. I got the same thing. So I borrowed my friends car, we drove down there to order and ask how we could get the same deals as on the App and website. I went to the drive thru spoke to the lady taking orders. She then told me give me a minute I will text my manager and ask how we can honor that please pull forward. I pull forward and the lady at the window said there is no way to do it. I then showed her the app and where it said it was unavailable. She looked at it shrugged her shoulders and said I don't know what to tell you because the lady behind you had a mobile order. She then gestured for me to fldrive forward. I asked her if I should try it again. She said to well the car behind you had a mobile order, so she would try again. I was then asked to pull around and try it again. So that I didn't block the person behind me from getting their food, I complied with her request. Pulled to the front of the restaurant parked, I then proceeded to order and got the same thing. I took it one step further and uninstalled, then reinstalled the APP. This time upon ordering the app couldn't find the location I was at. So I had to manually look up the address and put it in the location finder, it then found the CJR I was at. I tried to order and I got a message that said sorry ordering it not available at this location right now. I pulled around again and spoke to the CSR on the headset again. And physically stuck my phone out of the car window. She then again shrugged I asked if her manager was in she said the only way to speak to them tonight is through a text I then said okay thank you I will be calling in the morning about this. I then asked how we are going to get our food we drove there for she said well you pay for it. I again explained I specifically ordered what I did because I had rewards and shouldn't have to pay for the problem with the website. She looked at me covered the mic and said well you can pay for the WBC and Fried Zucs and the other things will be free. I said of course since I had planned on paying for those items. I paid and she got the food ready. We got it and that was that. My question now is at what time does the ordering system stop the allowance of ordering, since the lady at the window didn't know.? I would appreciate some other compensation for my problems as this was not user error and I didn't even get what I wanted / drove all...

Went through the drive through this morning (July 21 2018) and the service was terrible. The woman working the drive through wasn't listening to us and was trying to rush our order instead of being patient and getting it right. Because she wasn't listening we had to repeat portions of our order and they still got it wrong. I ordered two sausage and egg biscuit sandwiches (the part of the order we had to repeat) and my wife ordered a bacon and egg biscuit combo meal with Dr. Pepper to drink. When our order came my wife tasted her soda and noticed it was low on syrup. When we told the woman at the drive through she said "Oh, that's weird" and just looked at us instead of apologizing and offering a substitute drink. It felt really rude. We had to ask to have a replacement drink of Sprite, and the syrup mixture on it was low too. When we got on the road and began to eat I noticed they put cheese on my sandwiches which I specifically did not want because the cheese is nasty, and again that was the part of our order we had to repeat because the woman wasn't listening. My wife was ordering and both times she gave my part of the order she spoke very clearly and slowly. Very disappointed in the service and the rude woman at the window. The woman had an accent and I'm guessing English isn't her first language, which is really aggravating when they put people at the window who don't speak English as their first language. The window and the registers are the one place you want to make sure you can communicate effectively with the customer. We won't be going to this Carl's...

First, I have to say that the cashier at the window was nice and my rating is NOT a reflection of her. We did the best she could and I know the chef did as well. Instead, this rating is a review of the management team.

I came here and there were 2 employees. T. W. O. Where was the store manager? Where was the district manager? If this is a franchised location, where was the owner? I sat in line for almost an hour with no ways in or out. I knew when I got to the window it wasnt the employees fault. Get employees from a different store and assist your store or it's my opinion that this location is going to fail. This isn't exactly the first time I've come to the store and had an issue but it is the last.

I was polite to the cashier but she was visibly shaken. She deserved better. And I can only imagine the number of people who were yelling at her and blaming her. Although if they did, they don't really have a heart. The trauma was evident and the fact that no member of management/owner wasn't present makes me believe, in my opinion, that they don't have a heart as well.

If you're Carls Jr corporate, and I was you, my opinion of the circumstances would lead me to revoke the license. If this is a corporate store, my opinion would be to find new management cause this one isn't working.

If you are/were the employees working that night, know that I appreciated...