Residence Inn by Marriott Salt Lake City Murray — Hotel in Murray

I visited my mother-in-law, who is a guest at the hotel. My opinion is based on the few hours I was there and my experiences at other Marriott Residence Inns. First, the location of this property is a little odd. It is tucked into a small parcel acriss the street from the junior high school. This corner has been completely redeveloped and there are now plenty of shopping opportunities and restaurants available within easy walking distance. Getting in and out on 5300 S is fairly simple no matter which direction you are heading or coming from. The hotel is also convenient to the Intermountain Medical Center, so it is a great choice if you have a family member receiving care there. There are also plenty of recreational activities nearby, with the county skating rink right next door and Murray Park, with its many pavilions, amphitheater, and the Park Center (a community fitness facility complete with lap and leisure pool) just down the hill. Of course the hotel has its own pool and fitness center, similar to other Residence Inns. They also providr breakfast and a happy hour several evenings in the week. If you want to fend for yourself, each suite is equipped with a kitchenette, complete with fridge, range, and microwave. Dishes, cookware, and utensils are also included, and the room features its own dishwasher. The suite I visited had a separate bedroom area with two queen beds and its own television and a sizable bathroom with walk in shower. The sitting area had a couch with a hide-a-bed, desk, and dining table for sit down meals. The service at Marriotts is always excellent, and thry provide full maid service. Of course, you can request that your room be skipped if you don't need service on a particular day by hanging a tag on the door. They also encourage you to use your towels for multiple days, but they have no problem giving you clean ones when you want them. My experience with the front desk staff found them courteous and efficient. They are happy to assist with any guest needs. Now for thr oddities... the shower did not have a door. It just had a glass partition along one end while the end of the shower area away from the shower head was wide open. The phones in the room were placed adjacent to the bed and on the work desk, but the desk was on the other sde of the room from the couch, so if you were relaxing and watching tv when a callcame inyou would have to walk across the room to get to the phone. The only other thing I noticed was that the dimensiins of the property rmandate that there is a very long hallway from the elevators in the center to the rooms on either end by the stairs. Not a huge deal for someone in good health, but you may be walking further than you expected to get from one part of the hotel to another. In general, the hotel is as nice as any other Residence Inn I have stayed at, and the price for a night stay is very competitive with other hotels in the area. I would definitely recommend it as a nice option if you have a need to stay in the...

Our family of four (2 teens) stayed here 6 nights. Having a separate bedroom, suite style, made all the difference for us so we didn’t all have to go to bed at the same time for a full week. There was plenty of space for us to store our bags, but a luggage rack would have been helpful. A few more things that would have helped: more hangers in the closet, some hooks by the front door for jackets (had to go thru bedroom for closet), and a couple of “purse hooks” under the entryway shelf, a couple more towel hooks in the bath behind the door, and a hook or bar for a kitchen towel by the sink. Also, some usb charging ports are pretty much standard these days, and in our room could only be found on the bedroom clock. An additional comfortable chair in the tv space would be nice to fit a 4th person. We had to use the desk chair, not so great. ||The beds, blankets and pillows were very comfortable, and the room dark for sleep. We didn’t hear much outside noise, but the a/c-heat system had a loud hum and strong breeze. We found that even in winter we needed to keep it on a/c or the space would heat up overnight to the mid-70’s and become stuffy. ||The kitchen was quirky and pots for cooking were insufficient. I only cooked once. There was no pan for making eggs, just steep-sided sauté pots, but breakfast had eggs every day. I made my own one day when the eggs had cheese in them that I couldn’t eat. I washed everything by hand until the last day because with 4 people and 4 each glasses, mugs, plates, we ran out quickly. ||Breakfast was fantastic, with hot options and something for everyone, including bagels and pastries, bacon or sausage, waffle iron, oatmeal with toppings, fruit, snack bars, yogurt with additional toppings, sliced cheeses (even Brie!), cereal (mostly sugary varieties), I do appreciate the Udi’s gluten-free bagels every morning, and hand cut fresh fruit. I am celiac and never got sick from the food. It was a nice start to our day for skiing. ||The hot tub was a great apres-ski, with the pool for cooling off. The hot tub itself was large enough for two Mamini es and plenty hot. Towels were sparse and there never seemed to be any clean ones when we would go so we’d have to go to the desk to ask, a bit inconvenient walking around in a swimsuit. ||Our room was on the second floor a few doors from the entry, which was really convenient for us. We still had a nice view of the mountains. ||The rooms were generally quite clean, but our bathroom needed a deep clean. The metal trim was grimy and the wallpaper was coated in a layer of dust. Everything else was adequately clean but I noticed this right away and it really bugged me. However, it was not enough to reduce my rating. ||The hotel layout was logical and easy to navigate. Location was good, close to restaurants and Costco, 40-45 minutes from Snowbird/Alta, easy access to the freeway system, friendly staff. We enjoyed our stay! Will...

Decided to charge me for smoking in a room when I don't smoke nor have I ever. Also tried to charge me some other exorbitant fee for something they completely made up. When I ask that they provide me proof of their claims they produced nothing so I wonder if this is some sort of tactic they use often? Additionally, they charged me for a service animal which is actually against the law. I checked out in person and they made no mention of any issues then. It wasn't until several days later when I looked at my credit card statements that I found a $400 charge. Pretty sneaky and deceitful not to mention any type of problem when I checked out, but I will never be returning to this hotel again and I am looking at litigation regarding the service animal charge. I travel all the time with my company for work, often several days each month and now I will never consider this hotel or any of its affiliates again. It was a decent room, but for the price I certainly expected more. Essentially it was like any other hotel room only about $80 more and the only difference was they provided pots pans and some dishes and silverware. The breakfast was pitiful. Watery undercooked oatmeal , the juices in the machine were watered down , and there was not much of a selection. There are homeless people sleeping outside on their patio chairs all hours of the day and night. I left late at night to go and get a late night snack and I saw several people in regular clothes with dogs in the pool area. When they saw me they all retreated back to what looked like an employee on the area so it makes me think that it was employees having some friends over while on the job. Funny that my service animal seemed to be an issue but they allow late night employee pool parties with dogs. Interesting. I asked that they follow up with me with higher management regarding their claims and my charges and I have not received any sort of follow-up to date. Clearly they are focused on money and not the guest experience. The reason I was even at this hotel was my home had been flooded I was simply looking for a quiet place to shower, do some work and eat a good breakfast. Instead I was charged around $600 for a stay that I wouldn't have paid $100. I even mentioned to the girl out front when I was checking in the nature of my stay and it seems pretty disgusting that they would know my situation and charge me such a exorbitant amount when I was already dealing with a loss at...