KFC — Restaurant in Napa

Just recently went back to KFC after about 3 yrs of buying my chicken from El Pollo Loco. My 3 yrs doing business at EPL has been one disappointment after another (see my review of EPL). My 1st order back at KFC was a 9 pc leg & thigh, with two sides of potatoes and gravy, & four biscuits. Surprisingly, the chicken was far less greasy (better) than 3 yrs ago. the potatoes were bland (no change), gravy was good (no change) & my biscuits were already hard as rock (no change) after my 10 minute drive home. My total cost was approx $24, with a discount coupon, for the 9 piece chicken dinner (approx feeds 3 people). I am not ruling out driving to Popeyes in Vallejo, considering KFC & EPL are the only 2 options in Napa for fast...

I decided to get a Famous Bowl at KFC instead of grocery shopping and making a home cooked meal. It was a terrible idea because I ate several bites of it before I discovered this clump of hair inside the gravy and potatoes.

I have worked in the food industry and it isn’t difficult to follow rules like maintaining a clean food station, consistently sanitizing, and keeping your biological matter out of your customer’s meal. This showcases the lack of sanitation practices at Socol Napa’s KFC which is concerning when we are still struggling to overcome a pandemic.

If you want a Famous Bowl, skip this KFC because they do not follow...

Why do the workers never seem to actually enjoy working here? I understand that fast food isn't the ideal job for most people, but at least put on a happy face for the guests! This indicates that management isn't fostering the proper morale among their employees. Happy employees lead to better customer experiences, and a lack of enthusiasm reflects poorly on the establishment. Management needs to create a positive work environment and motivating their workers. Otherwise this negative atmosphere will keep on affecting both staff and customers, ultimately ruining...