Papa Johns Pizza — Restaurant in Naples

FOOD POISONING FROM THIS STORE! AND I BELIEVE THEY KNEW ABOUT THE CONTAMINATION! I ordered 2 pizzas and the one that got us sick had pineapple and bacon on it. I believe the pineapples were contaminated cuz my 2 year old daughter ate some pizza too, but she didnt get sick cuz she didnt eat the pineapples. Both my husband and myself had the worst case of food poisoning, and to make matters worse we only have one bathroom! I also believe that they knew their food was contaminated because both of our pizzas were well-done. We did NOT ask for well-done. I've worked at 2 different Papa Johns stores and their ovens have conveyor belts. You have to put the pizza through the conveyor belt twice in order for it to be well-done. They knew their food was contaminated with something so they attempted to "kill it off" by putting it through the oven twice!!!!! 😡🤬🖕 After we got sick I saw an article in the Naples Daily News about local restaurants and their violations from their most recent inspection by the health department and this store was on the list for having dented pineapple cans and dented tomato sauce cans. Then I looked into their other past inspections and see their rap sheet is a mile long! Do yourself a favor and steer clear of this Papa...

The estimated delivery time was 47 minutes. The driver arrived at approximately 75 minutes. I was on the phone with a representative inquiring about the delivery when the driver finally arrived. The representative on the phone was already giving me a barrage of excuses instead of resolving the poor service. I asked the driver when he left the store because the “papa track” system indicated that he left over an hour before delivery (I am 6 miles from their location). He became very aggressive with me, so I asked him to leave immediately. Then the person on the phone was rude to me. We decided to eat the pizza anyway; however, the pizza was extremely cold (not even room temperature), and it didn’t even have the right ingredients. Therefore, my family threw the pizza in the garbage and ordered from a different pizza restaurant. We will never order from papa johns again. Please note that the “papa track” system is a complete hoax. It showed that our pizza was “baking” immediately after the order was placed. It showed that it was “on its way” within 8 minutes of our order being placed. Lastly, our pizza was still “on its way” 10 minutes after it was delivered. This company is ridiculous, unprofessional,...

I ordered a New York style pizza and received a pizza with fluffy crust. I had ordered delivery, no issue there. I called into the store and spoke with the only person working at the time. I explained that the pizza was not what ordered and was told that the order was correct. The employee did not offer to remake the pizza I received, he continually talked rudely and aggressively over me and then told me if I wanted a different pizza that I would have to bring it back, which I did. I asked for his name, the managers name and he said that he didn’t have to tell me that. I then asked for corporates number and he told me he didn’t have to provide me that information either. This was the worst customer service I have ever received. I did call corporate to make a complaint and they happily listened and told me that would call me back, which never happened. I called a second time and asked for an update and again was told I would receive a return phone call which also never happened. Now I have received 4 texts in the last 6 weeks soliciting me to order another pizza, I found that hilarious. Papa John’s lost a good customer without a care in the world. This is their loss...