Arby's — Restaurant in Nashville-Davidson

I will start by saying the manager Debbie was very nice and after offering a new meal gave us a full refund for both of our meals we purchased.

My boyfriend and I are frequent Arby’s eaters. That being said, I have never had a sandwich that even looked remotely close to this. I’m not sure how it could look so raw and literally What looked like blood in the wrapping of the sandwich. The texture was different. I did take one bite and even the taste was completely different. The manager claimed it had just been taken out from roasting and didn’t have time to absorb the brown juice it’s cooked in??

The store had a dirty smell, and there was a black grainy dust like substance on most of the windowsills.

We both decided we would not eat the sandwich and just eat our fries and go to our regular Arby’s location in Hendersonville, But halfway through my boyfriend eating his fries, he noticed a very large, very black hair in his fry container.

We brought it to the manager’s attention where like I said, she offered a brand new meal or something else but at that point we were so Taken back by the restaurant as a whole that we decided to go ahead and get a...

I visited this location today and after today's interaction and the one I had from a month or so ago, never again. I frequently order the french dip. Last time I did (outside of today) the au jus was never provided and when I asked, the lady at the window told her manager that we "asked for extra" when that was never the case and looked at me like I was crazy for suggesting we needed it.

Today. I placed an order online, double checked everything and sent it off. I have a diabetic in my group that cannot drink regular sodas. She poured regular for the two drinks we had (both should've been diet) and got nasty with me when I asked if she could redo them with diet. I don't understand why it's difficult to be kind, especially when I was nothing but sincere with her.

I refuse to go back to this location until something changes and people are actually kind while handling a transaction. Food is not even that decent at this location, please go literally anywhere else unless you want to be looked at like a karen and...

Can't tell if I just ate a WillyWonkas Factory or Arby's? Because every surface of this place was sticky as if they wipe with maple syrup and mop with honey water. Literally each table I sat at had a thick layer of invisible goop.

The table lamps were positioned BEHIND /BESIDE the chairs. Ducking and Dodging lamps on a sticky surface wasn't my intent today, weaving that fast could have pulled a knee with it being stuck to the floor.

Also, on the floor, hoping it was just dried ketchup or Arby's sauce, and not blood, but at this point who really knows.

The sandwich was decent, I do love a good beef n cheedar. But I think they have done acrobatics while assembling the sandwich because nearly half of the cheese and sauce was on the wrapper and outside bottom of bun. Never knew I was going to have to use a fork, but hey first for everything, now I know they have forks.

Its just pretty grody in there, not...