KFC — Restaurant in Nashville-Davidson

Whoever is working this Sunday crew came off very lazy, unorganized and ghetto about their service. Completely uninterested in helping me in the drive thru. First time ever coming here and I’ll be sure to let everyone know to stay away. I don’t usually do reviews but this experienced warrants a bad review. They did not want to make more chicken filets when I asked for 2 sandwiches. Instead of offering to make more and me wait, they were trying to tell me they don’t have any and I had to ask them to make them. Multiple people were talking on the drive thru mic at once and at the very end, one guy was trying to confirm my order as another guy was telling me to pull up. The guy rushing me telling me to pull up didn’t even let me finish my order and gave me attitude and even called me “bro” out of frustration to pull up even tho he didn’t have my full order. This type of service makes sense why KFC isn’t what it once was if they consider this acceptable ways to treat people who contribute to the business. Food is great by the way, just wouldn’t recommend anyone coming to this location on Sundays if this is the crew that will be...

Ordered for pickup online and had a family member pick it up instead. The first problem was them telling us that they hadn’t gotten the order. They went back and forth for a few minutes until the staff finally admitted to having ‘found’ the order. The second problem was them accusing us of having not paid for our order. As far as I know you cannot order from KFC online for pickup without paying during checkout. I had to sent over a picture of the receipt as well as a picture of the charge on my card for $14.

The third and final issue that pissed me off was them continuously saying “we’re out of that item.” We had to send the employees back multiple times just to get the items we ordered and guess what? TURNS OUT THEY HAD THE ITEM. After another round of sending them back we finally decided to leave but upon getting home we realize WE DIDNT GET THE ITEMS WE PAID FOR. Sure missing a biscuit isn’t a big problem, it’s only around .69 cents but that’s still .69 out of my pocket that’s now gone, vanished, Vanquished into thin air by a money hungry corporate that can’t hire...

Wow. What a horrible customer service experience. I just wanted to try some new chicken and had never been to my neighborhood kfc. The drive thru person was a gem. She told me my food was one price at the speaker, then a dollar more at the window. When I asked for ranch for my dipping sauce, she made a face that I noticed but I didn’t know why. She turned around to look and then told me they were out. I asked abt other dipping sauces they were out of all dipping sauces. And I said “out of everything?” Then she said “well yours cost .55 cent for dipping sauce”. So which one is it? I have to pay or are y’all out? I would have gladly paid for the sauce if she’d just rang it up but I truthfully think she lied bc I didn’t ask for sauce when I ordered. So apparently nuggets don’t come with dipping sauce. When I got home, I didn’t even take the food inside. Just stopped at the dumpster and tossed it bc I didn’t trust it. She looked disheveled. Probably from protecting sauces all day. But anyway I’ll never be back. I’ll charge that 5 doll…oh wait $6 dollars...