Wendy's — Restaurant in Nashville-Davidson

Went through drive through. It was pouring down rain and the wind was blowing hard. When I rolled down my window to order, I got soaked. There were no cars behind me and the women that normally are at the window know me because I'm a regular. So I drove to the window to order. Well....someone new named CYNTHIA threw open the window and rudely said 'You didn't place your order --WHY?!' I was so shocked at her rudeness. I explained why I didn't and told her that I just wanted 2 sausage biscuits (still no cars behind me to hold up). She comes back with my order and starts on me again with an attitude about why she asked me and that I had attitude (I couldn't get a word in edgewise AND I had already explained why I came to the window to order). I see one of the kind woman in the background who knows me and knows I am not a rude person. CYNTHIA goes on and on trying to justify her rudeness to me not knowing I'm a long time regular. (I still haven't said anything except oh my gosh) When she's done ranting, she slams the window in my face. I will never go back to that Wendy's again and risk dealing with that. It's a shame they have her at the window because the other employees have always been kind...

K so this Wendy's it's either NOT open until 1 a.m., or everybody just up and leaves when they feel like it. I don't know what the deal is but it is never in service after around 10:30. Just drove up at 11:15, NO cars in the parking lot, not a soul in sight. Automatic greeting still on the drive thru, and ALL of the lights were on. Also, there are many times where I've been through the drive-thru, and it takes 15 minutes to get through it. On top of that, the people who work there are rude as ever. There's only like 1 or 2 very sweet people, but I'm sure all the grumps have run them off by now.

Either needs a reality check or a whole new staff. Which is sad because I really do enjoy the food. It's at least got big pieces of lettuce and tomato on their sandwiches, and most of the time the fries are nice and hot... But the quality of customer service is craaaaaaaaap. I will return to this location in a few months and see if they have made any...

If I could give this place a -1000 I would. I’m not even the type to sit on here and leave negatives but I feel like I have to just so yall understand what I saw and experienced. First and foremost I tried ordering through the app but it wasn’t working so I went through the drive through to place my order tell me why as I pulled up to grab my food I seen how rude the manager was speaking to one the employees mind you this employee couldn’t have been any older then 17 years old and I’m looking around waiting for my order the employee that gives me food looks so high and sprung out. I’m not the one to judge but do jobs drug test anymore ? and when is it ok for a manager to talk to employees like that?! 2nd time I came in the store with my mother and as we was placing our order we seen 3 huge black roaches crawling up the wall and they acted like they didn’t see it we just left after that shouldn’t have even came...