ITs SUSHI Spring Mountain — Restaurant in Spring Valley

0 stars for customer service!! Found this place on Yelp and decided to try this place because of the reviews.

If the owner of this restaurant see this review, I hope you will reconsider the person you hired and have him removed immediately. The worker who "helped" bring out the food as ZERO empathy for their customers. I don't even know how to make this story short.

When our sushi order showed up, the guy handed the plate in the middle for someone to grab. My sister tried to grab the plate but he ended up tilting the plate and WHOLE roll rolled off into my sister HOT miso soup that had also just came out. The soup ended up spilling all over my sister's lap and my niece's leg! The worker showed NOOO emotion or remorse! He stood there for 10 seconds. No reaction. Nothing. My sister obviously stopped reaching for the plate as she was trying to wipe away the soup and the rolls. After my other sister grabbed the plate, he just stood there and said "I'll get a napkin" ..... what bothered me the most was that he didn't even try to apologize. Afterwards, he came back and gave us only 5 napkins which that wasn't enough for a full bowl of soup. We asked for more napkins then came back with a few more.. then walks away never came back. Still no apology "I'm sorry" " are you ok" NOTHING!!! Other then (I'll get a Napkin)

We informed our original waiter and told him what happened and said he will talk to the MANAGER. I also asked him that I do not want him to serve us our food anymore because he had ZERO empathy. No apologies or anything at all.

At this point our table was full of dirty napkins from my sister trying to clean herself off. There was still spilled soup and sushi on the floor and no one bothered to help clean it up durning our stay.

We asked a worker that was walking by if we could get someone to help clean it up. He said yeah sure, and minutes passed and still no one came back.. multiple times he even walked passed us and no one came.

We called another employee and asked if we could speak to the MANAGER. She said "we don't have a manager here today." My sister then asked if there was anyone we could speak to, maybe even a supervisor. The Supervisor came by and we inform her to let her know we were not feeling comfortable staying here any longer and told her the situation and we just wanted to leave. Told her about the liability issue with the soup and food on the floor that hasn't been picked up and no one came to clean it up even after letting someone else know. And yet still no sign of (spill on aisle 1). My young niece could have slipped and fall if we didn't notice the sushi was still on the floor. We still paid our bill and even tipped! She knocked off a few $ off our bill but that wasn't going to solve anything. We just wanted a good experience since it was our first time there.

They missed some of my order and that same guy that served us before that tipped the plate, came back with our missing plate. He handed it over waiting for someone to grab it again. I grabbed the plate this time and still no sign of "I'm sorry" , "are you ok" , "please, let me take these dirty napkins on your table and I'll pick up this mess on the floor so you can enjoy the rest of your meal".

We really wanted to enjoy this place, but the service made it sooo difficult to even try. The supervisor asked us if we wanted anything else. Any more soups, rolls, other food, any desserts, even drinks. We did NOT want any more food because what's the point of getting more food if we're still going to be treated poorly! What if someone spits in our food!? We didn't even do anything. We just wanted good quality and friendly service and to be acknowledged. The supervisor kept insisting. We really didn't want to stay...

Rating: ⭐⭐⭐⭐⭐ (5/5)

Our recent dining experience at "It's Sushi" in Las Vegas left us utterly enchanted and ready to proclaim it as our new favorite restaurant in the city.

First and foremost, our waiter, David, deserves a standing ovation. His impeccable service, combined with a warm and welcoming demeanor, set the tone for a memorable evening. David's knowledge of the menu was exceptional, and he guided us through the culinary journey with enthusiasm and professionalism. His attention to detail and personalized recommendations truly enhanced our dining experience.

Now, let's talk about the sushi. At "It's Sushi," they don't just serve sushi; they deliver an exquisite masterpiece to your table with remarkable speed. We were pleasantly surprised at how quickly our sushi arrived, allowing us to dive right into the gastronomic adventure. The sushi was fresh, beautifully presented, and a true testament to the skill of the chef. Each piece was bursting with flavor, demonstrating a profound understanding of sushi craftsmanship.

The menu at "It's Sushi" offers a diverse range of sushi rolls, sashimi, and Japanese specialties, ensuring there's something for every palate. Whether you're a sushi connoisseur or a newcomer to the world of sushi, this restaurant caters to all tastes.

Beyond the culinary delights, the restaurant's ambiance struck a perfect balance between modern chic and traditional Japanese aesthetics. The decor created a comfortable and inviting atmosphere, making it an ideal setting for a romantic date night, a special celebration, or a casual get-together with friends.

In summary, "It's Sushi" has become our ultimate go-to sushi spot in Las Vegas, and for good reason. Exceptional sushi, speedy service, and a top-notch waiter like David made our visit truly extraordinary. If you're searching for an unforgettable dining experience, make a reservation at "It's Sushi." You won't be...

Itsuchi is not just a restaurant; it’s a high-quality culinary experience that exceeds all expectations. From the moment you step in, the impeccable atmosphere and warm welcome from the team make you feel special.

The food is simply extraordinary, with flawless presentation and flavors that delight the palate. Every dish reflects a level of detail and dedication found only in the finest restaurants. However, what truly sets Itsuchi apart is its service.

We want to especially highlight David, the manager, who leads the team with high standards of quality and an unwavering commitment to customer satisfaction. His attention to detail, kindness, and dedication to ensuring every guest has a perfect experience are admirable. David ensures that everything in the restaurant is clean, organized, and operating exceptionally.

Additionally, our visit was made even more special thanks to Isabella, who exemplifies professionalism and outstanding customer service. Her knowledge of the menu, personalized recommendations, and dedication to explaining each dish made our visit truly unique. Isabella pays attention to every detail, ensuring that every guest enjoys their time to the fullest.

Itsuchi combines extraordinary cuisine with impeccable service, creating an unforgettable experience. This restaurant stands out not only for the quality of its food but also for the care and attention it provides to every guest. If you have the chance, don’t hesitate to ask for Isabella and greet David. They are the heart and soul of this place!

Without a doubt, Itsuchi is the best restaurant we’ve ever visited, and we’re excited to return soon. Highly...